April Pate
Puyallup,WA
Summary
Dynamic and results-driven professional with extensive experience at Army Air Force Exchange Service, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for achieving sales targets and fostering loyalty, while maintaining high standards of integrity and teamwork.
Overview
7
7
years of professional experience
Work History
Cashier
Army Air Force Exchange Service
03.2024 - Current
- Assisted customers with transactions and inquiries, ensuring a positive shopping experience.
- Operated cash register efficiently, processing payments accurately and promptly.
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Collaborated with team members to manage inventory levels and product displays.
- Engaged with customers to promote loyalty programs and store promotions.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Learned store policies and procedures quickly, applying knowledge in daily operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Scentual Nature
09.2020 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to ensure visual appeal and organization.
- Collaborated with team members to achieve daily sales targets.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Service Worker
Army Air Force Exchange Service
03.2018 - 03.2021
- Prepared and served food items following health and safety standards.
- Maintained cleanliness and organization of service areas to ensure optimal efficiency.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Trained new staff on food preparation techniques and customer service protocols.
- Collaborated with team members to enhance workflow and improve service delivery.
- Implemented process improvements that increased overall customer satisfaction ratings.
- Supervised daily operations, ensuring compliance with operational guidelines and policies.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Increased repeat business with high standards of food quality and service.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
GED -
Elizabeth Forward High School
Elizabeth, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Army Air Force Exchange Service
03.2024 - Current
Sales Associate
Scentual Nature
09.2020 - Current
Food Service Worker
Army Air Force Exchange Service
03.2018 - 03.2021
GED -
Elizabeth Forward High School
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