April Patton
Indianapolis,IN
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at companies like Alorica. Excelled in roles requiring exceptional product organization and quality assurance skills, alongside strong team collaboration to exceed company objectives. Demonstrated ability to optimize service delivery, achieving significant improvements in efficiency and productivity.
Overview
7
7
years of professional experience
Work History
Packer/Reciever
DB Schenker Logistics
2022.04 - Current
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Customer Service Representative
Kelly Services
2021.01 - 2022.03
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Afni
2019.02 - 2020.12
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
Customer Service Representative
Alorica
2018.01 - 2019.01
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
Arlington High School
Indianapolis, INSkills
- Labeling
- Product Packaging
- Equipment Inspection
- Product Organization
- Product Inspection
- Quality Assurance
- Packing boxes
Timeline
Packer/Reciever
DB Schenker Logistics
2022.04 - Current
Customer Service Representative
Kelly Services
2021.01 - 2022.03
Customer Service Representative
Afni
2019.02 - 2020.12
Customer Service Representative
Alorica
2018.01 - 2019.01
High School Diploma -
Arlington High School
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