April Pearon
Fulton,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to continuing my career in Public Service as an employee of the state of Missouri.
Overview
13
13
years of professional experience
Work History
Associate Research Data Analyst
Missouri Department of Social Services
02.2021 - Current
- Conducting comprehensive test within the Missouri Eligibility and Enrollment System (Medes).
- Reporting issues found when test cases executed do not have the expected results.
- Managing multiple test cases that are in different phases of testing, while ensuring to prioritize executing test that take precedence.
- Assisting in creating various test that will be assigned and executed by colleagues.
- Training colleagues in their new role as Associate Research Data Analyst.
- Ensuring to stay up to data on policies/procedures regarding the Medes system and Mo Health for Families benefits.
Benefit Program Specialist
Missouri Department of Social Services
06.2016 - 02.2021
- Answered incoming phone calls and assisting clients with information regarding benefits administered by the Family Support Division.
- Processed verification and updated case information for clients when necessary, in both the FAMIS and MEDES systems.
- Completed phone interviews with clients for benefit programs including SNAP, Temporary assistance, Child Care, and Mo health for Aged blind/Disabled.
- Trained colleagues in their new role as Benefit Program Specialist.
- Regularly reviewed updates to policy/procedure to ensure accurate information was being provided to clients, and applied to their benefit cases.
Customer Service Representative
Young Williams
11.2012 - 11.2015
- Answered incoming calls for Missouri Family Support Division - Income Maintenance.
- Handled escalated calls with efficiency, professionalism, and empathy.
- Provided clients with information regarding benefit programs including Mo health for Families, Mo health for Aged/Blind/Disabled, Mo health for Families, Child care, and Temporary assistance.
- Submitted email request to Benefit Program Specialist when client needed changes made to their benefit cases, or needed verification processed.
- Trained new colleagues.
Education
Associates Degree in General Studies
Columbia College
Columbia, MO12-2017
Skills
- Problem solving
- Excel proficiency
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Self motivation
- Effective communication
Timeline
Associate Research Data Analyst
Missouri Department of Social Services
02.2021 - Current
Benefit Program Specialist
Missouri Department of Social Services
06.2016 - 02.2021
Customer Service Representative
Young Williams
11.2012 - 11.2015
Associates Degree in General Studies
Columbia College
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