APRIL PEEL

• Coach a team of 3 customer success managers.
• Analyze segment's NPS scores and develop action plans based on results
• Contributed to department's Gainsight implementation to identify risk and implement proactive outreach.

Key achievement: Introduced a new process and outreach cadence to at risk clients that retained 44 clients, totaling to over $88k in ARR.

• Manage and build strong trusted advisor relationships with 150 accounts, totaling $2.2 million in ARR.
• Work collectively with sales team to generated upsell and cross-sell opportunities.
• Host onsite and virtual meetings with clients ranging from formal business reviews to end-user platform training.
• Provide customer and market feedback to product team to help build features and solutions roadmap.
• Research solutions for customers' challenges to ensure return on investment.

Key achievements: Have maintained an average annual retention rate of 97% for the last 5 years.

• Successfully maintained territory sales base in 2013 and exceeded sales base in 2014 by 19%, 10% in 2015 and by 8% in 2016.
• Earned preferred vendor status with dynamic, client-focused solutions.
• Collected and analyzed market trends, customer, and competitor information to forecast opportunities and develop business plans.

• Key contributor to territory exceeding base sales by 5% in 2005, 19% in 2006, and 24% in 2008.