Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

April Perez

Millersville,PA

Summary

Results-driven administrative assistant with a background in bookkeeping and cash management. Demonstrated expertise in training teams, resolving customer complaints, and maintaining accurate financial records. Committed to driving operational excellence and fostering a collaborative work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

The Conestoga Wagon Restaurant
Conestoga, Pennsylvania
06.2021 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Supervised cashier team to ensure efficient customer service and accurate transactions.
  • Managed cash register operations and maintained cash control procedures.
  • Trained new cashiers on company policies and customer interaction techniques.
  • Resolved customer complaints with professionalism and effective communication skills.
  • Coordinated with management on inventory control and restocking needs.
  • Managed and trained cashiers on proper cash handling procedures.

Bookkeeper

Stone's Accounting Inc.
Holtwood, Pennsylvania
12.2020 - 01.2025
  • Reconciled bank statements to maintain accurate financial records.
  • Utilized accounting software to streamline bookkeeping tasks.
  • Assisted in payroll processing and employee record maintenance.
  • Provided support during tax preparation and filing processes.
  • Processed accounts payable and receivable transactions.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Conducted monthly bank reconciliations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Performed month-end closing activities.

Head Cashier

Lowe's Home Improvement Center
Lancaster, Pennsylvania
03.2017 - 08.2020
  • Processed customer transactions efficiently at the checkout counter.
  • Assisted customers with product inquiries and purchase decisions.
  • Provided training to new cashiers on company policies and procedures.
  • Maintained cleanliness and organization of the checkout area.
  • Handled customer returns and exchanges according to store guidelines.
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints professionally and promptly at the service desk.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

Some College (No Degree) - Social Science and Bookkeeping

Harrisburg Area Community College
Lancaster

Skills

  • Customer service
  • Office management
  • Inventory management
  • Accounting software
  • Financial reconciliation
  • Tax preparation
  • Cash handling
  • Transaction processing
  • Problem solving
  • Effective communication
  • Team leadership
  • Training and development
  • Conflict resolution
  • Time management
  • Prioritization
  • Excel spreadsheets
  • Accounting support
  • Database administration
  • Professional and mature
  • Sensitive material handling
  • Social media and promotions
  • Email management
  • Document retrieval
  • Policy and procedure modification

Affiliations

  • Beekeeper
  • Volunteer at local fire company where I head a committee to bring awareness to our station, and I assist on fire calls with our drone team

Certification

  • Certified Notary Public

Timeline

Administrative Assistant

The Conestoga Wagon Restaurant
06.2021 - Current

Bookkeeper

Stone's Accounting Inc.
12.2020 - 01.2025

Head Cashier

Lowe's Home Improvement Center
03.2017 - 08.2020

Some College (No Degree) - Social Science and Bookkeeping

Harrisburg Area Community College

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