April Perkins
Grand Prairie,TX
Summary
Experienced and supportive team lead with a proven track record of successfully leading teams for 11 years. Meticulous in following production schedules to maximize productivity. Committed to proactive reorganization for optimized safety and efficiency. Dedicated and talented team leader focused on enhancing employee satisfaction and driving business success. Known for diplomacy, friendliness, and commitment to comprehensive employee training. Hardworking team player with the necessary experience and knowledge to handle any operational demand. Highly adaptable with a strong background in delivering quick and effective performance. Capable of safely lifting 50 pounds and proficient in quality inspections and machinery operations.
Overview
12
12
years of professional experience
Work History
Team Lead
Target
09.2018 - Current
- Oversee the launch of a major retail store, ensuring operational excellence and achieving leading performance in district operational metrics on a monthly basis
- Facilitate collaboration with corporate headquarters to address and resolve critical operational issues, enhancing store efficiency and performance
- Direct comprehensive training programs, contributing to the advancement of one employee to Team Leader and two Team Leaders to Executive Team Leader positions, while also mentoring two Store Directors and overseeing the training of seven ETLs and four TLs
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in recruitment to build team of top performers.
- Observed packing operations to verify conformance to specifications.
Concession Stand / Catering Supervisor
Levy @ The Marlins Satuim
02.2017 - 01.2019
- Maintained rigorous quality and safety protocols to deliver superior guest experiences while adhering to financial objectives
- Developed effective coaching strategies to enhance team performance and operational efficiency
- Fostered a culture of continuous improvement, leading to optimized service delivery and execution
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Shift Leader
Steak & Shake
04.2013 - 12.2016
- Ensured adherence to company policies pertaining to payment processing, product returns, and exchanges, maintaining operational integrity and customer satisfaction
- Compiled and analyzed weekly sales reports, enabling the sales team to monitor product performance and trends effectively
- Executed precise calculations for sales transactions to ensure accurate pricing and financial accountability
Education
Degree - Liberal Studies, Hospitality Management
Bethune Cookman University
02.2025
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
- Performance monitoring
- Work assignment delegation
- Diversity and inclusion
- Relationship building
- Employee engagement
- Employee evaluation
- Task delegation
- Coaching and mentoring
- Production monitoring
- Equipment maintenance
- Workplace safety
- Key performance indicators
- Process improvement
- Budget management
- Performance improvement
- Schedule management
Timeline
Team Lead
Target
09.2018 - Current
Concession Stand / Catering Supervisor
Levy @ The Marlins Satuim
02.2017 - 01.2019
Shift Leader
Steak & Shake
04.2013 - 12.2016
Degree - Liberal Studies, Hospitality Management
Bethune Cookman University