Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
April Petrusha
Davisburg,MI
Summary
Overview
21
years of professional experience
Work History
Weich Family
Personal Assistant
08.2018 - Current
Job overview
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Liaised with key accounts to deliver targeted administrative household support.
- Facilitated transportation to and from appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
Sparkle Hair Salon.
Owner Salon
09.2004 - Current
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sparkle Hair Salon
Massage Therpist
09.2004 - Current
Job overview
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided clear, concise instructions to clients to prepare for massage services.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Prepared oils and lotions for massages.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Maintained accurate and up-to-date client records.
- Performed sanitization tasks to keep massage environment clean and safe.
- Researched new massage techniques and treatments.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Sparkle Hair Salon
Hairstylist
09.2004 - Current
Job overview
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed loyal following of clients by providing high-quality services.
Marketticollegeofbeauty
Cosmetology Instructor
09.2011 - 12.2012
Job overview
- Recruited clients for students to get practical experience.
- Planned both theory and practical lessons for 30 students.
- Prepared students for Michigan cosmetology exam with 100% success.
- Followed Michigan curriculum accurately with detailed lesson plans.
Education
Elite Cosmetology School Waterford, MI
Licensed from Hair, Nails, Skin.
06.1990
University Overview
Brandon High SchoolOrtonville, MI
High School Diploma from General Studies
06.1989
University Overview
Skills
- Database entry
- Discretion and confidentiality
- QuickBooks expert
- Client relations
- Strong problem solver
- Report writing
- Dedicated team player
- Strong interpersonal skills
- Microsoft office proficiency
- Multi-line phone proficiency
- Professional phone etiquette
- Personal correspondence
- Meticulous attention to detail
- Excellent communication skills
- Perform well in high-demand, fast-paced environments
- Valid Driver's license
- Flexible schedule
- Public relations background
- Fast learning
- Customer service
- Strong work ethic
- Extensive vocabulary
- Communication skills
Languages
Russian
Elementary
Timeline
Personal Assistant
Weich Family
08.2018 - Current
Cosmetology Instructor
Marketticollegeofbeauty
09.2011 - 12.2012
Owner Salon
Sparkle Hair Salon.
09.2004 - Current
Massage Therpist
Sparkle Hair Salon
09.2004 - Current
Hairstylist
Sparkle Hair Salon
09.2004 - Current
Elite Cosmetology School
Licensed from Hair, Nails, Skin.
Brandon High School
High School Diploma from General Studies
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