April Pfeiffer
Eden Prairie,MN
Summary
Adept at enhancing client satisfaction and streamlining operations, my tenure at Robert Half showcased my ability to adapt and excel in diverse roles. Leveraging skills in office administration, facilities and customer service, I've successfully managed vendor relations and spearheaded sustainability initiatives. My proactive approach and time management prowess have driven project success and operational efficiency, underscoring my commitment to excellence.
Overview
30
30
years of professional experience
Work History
Contract Worker
Robert Half
01.1995 - Current
- Enhanced Robert Half clients satisfaction by delivering high-quality work through supporting various positions and organizations.
Facilities Management Administrative Support Specialist
Margaret A. Cargill
03.2022 - 03.2024
- Ensured smooth daily operations by managing front of house operations, addressing concerns and requests from employees regarding facility-related issues, and addressing any discrepancies promptly.
- Vendor management: coordinated with contractors and service providers for cleaning, landscaping, security, travel, events and other services.
- Restocked office, cafe' and other common areas to maintain adequate supplies while keeping up with sustainability initiatives: Implemented eco-friendly practices and energy-efficient systems and products.
- Project Management: Oversaw renovation projects, office relocations, or new construction efforts. Expedited resolution of building issues by serving as a liaison between internal stakeholders, external contractors.
- Organized and prioritized multiple calendars, ensuring efficient time management and timely completion of projects and deliverables by using Google Calendar and Microsoft Outlook.
- Oversaw credit card management using Concur for the Facilities and IT Department, reconciled statements and tracked expenses. Coordinated timely payments to vendors, maintaining positive relationships and securing favorable terms.
- Developed and implemented personalized coaching plans for individuals with diverse disabilities (Partnership Resources Inc.), focused on goal-setting sessions, empowering each team member to set and achieve realistic objectives.
Marketing Analyst & Assistant
Regis Corporation
12.2014 - 04.2019
- Oversaw My Salon Listens platform by resolving customer conflicts via phone and email. Addressed issues quickly and effectively, providing solutions that meet customer needs and exceed their expectations. Authority to resolve discord for guests with up to one thousand dollars in benefit.
- Assisted Associate VP with various duties including: creating written protocol for field leaders, managing XLS database queries for marketing analysis.
- Performed as an internal customer liaison with District Leaders/Regional Directors for quality control.
- Opened claims for guest services/liability.
- Processed Regis website updates via Adobe Experience Manager (AEM) for Signature Style Website and created coupon landing pages weekly.
Customer Service Representative/Office Manager's Assistant
D&J Plumbing
04.2010 - 09.2014
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Scheduled appointments and dispatched as needed remotely.
- Coordinating daily office operations, including correspondence, record-keeping and special projects to improve office operations and services.
Administrative Assistant
TruGreen Chemlawn
03.2000 - 10.2003
- Assisted customers with questions and concerns, scheduled appointments and answered phones.
- Managed paper and electronic filing systems by routing various documents and managing incoming and outgoing mail.
- Responsible for Accounts Receivables: Payment Tracking, collections management and dispute resolutions.
Education
Associate of Arts - Hospitality Management
Normandale Community College
Minneapolis, MN01-2014
High School Diploma -
Eden Prairie High School
Eden Prairie01-1991
Skills
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Administrative Support
- Microsoft Word
- Time Management
- Office Management
- Appointment Scheduling
- Vendor Coordination
- Propitiatory Systems
- Event Planning
Timeline
Facilities Management Administrative Support Specialist
Margaret A. Cargill
03.2022 - 03.2024
Marketing Analyst & Assistant
Regis Corporation
12.2014 - 04.2019
Customer Service Representative/Office Manager's Assistant
D&J Plumbing
04.2010 - 09.2014
Administrative Assistant
TruGreen Chemlawn
03.2000 - 10.2003
Contract Worker
Robert Half
01.1995 - Current
Associate of Arts - Hospitality Management
Normandale Community College
High School Diploma -
Eden Prairie High School