April Phaneuf
Salem,Ma
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry- position. Ready to help team achieve company goals.
Myself and husband and own Giovanni's pizza in Lynn. However i no longer work there because I am hoping to get experiance working at job that are rewarding by helping people in need.. Ive graduated college and im looking for a job that helps people struggling.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Please consider hiring me I hope to hear back.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner of Giovanni's Pizza
Myself
11.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Manager
Peabody House of Pizza
04.2017 - 11.2021
- Daily responsibilities include making sure all staff is working to provide a safe work environment.
- Promoting specials of the day and up-selling by offering extra items.
- Keeping track of multiple order numbers and making sure that orders are made correctly
- calculate daily revenue, inventory, and profit.
- Overall, make sure the profit goals are met daily, restaurant is running efficient, maintaining high standards in customer service.
- Job tasks include making pizza's, hand pressing pizza dough, creating salads, and preparing foods.
- Duties & Responsibilities: Follow standard recipes and direction to prepare food; memorize, record, and comprehend menu items, abbreviations, plate appearance, and portions.
Retail Sales Associate
AT&T
01.2019 - 10.2019
- Handle customer retention problems to satisfaction by providing excellent and imitate customer services
- Answer customer calls, and complete service orders in timely manner
- Understand customer rate plans and recommend lower rate plans and offer products to customers needs
- Develop innovative ways to sell AT&T merchandise and services to customers such as phone accessories mobile hotspots, unlimited data plans
- Handle customer requests for payments, activations, upgrades and other services
- Address and resolve customer issues in effective manner.
- Facilitate retail sales of cellular phones and wireless services to the general public while demonstrating outstanding customer service.
- Create additional sales opportunities through creative community involvement.
- Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate phone,tablets, smart watch capabilities to customers.
- Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties.
- Develop and monitor action plans for the accomplishment of daily/month sales goals.
Lead Sales Representative
Sprint
01.2013 - 12.2017
- Handle customer retention problems to satisfaction by providing excellent and imitate customer services
- Answer customer calls, and complete service orders in timely manner
- Understand customer rate plans and recommend lower rate plans and offer products to customers needs
- Develop innovative ways to sell Sprint merchandise and services to customers such as phone accessories mobile hotspots, unlimited data plans
- Handle customer requests for payments, activations, upgrades and other services
- Address and resolve customer issues in effective manner.
- Tasks at att&t and sprint requires same objections.
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Participated in regular forecasting exercises aimed at predicting future sales trends, ensuring accurate budgeting and resource allocation.
- Devised innovative solutions for overcoming challenges faced by clients in unique situations.
Starbucks Barista
Starbucks
03.2012 - 02.2014
- Be able to provide excellent customer service by greeting customers by name, taking orders, and obtaining quality beverage requirements
- Must clean and sanitize all countertops, fridges, walls, floors and bathrooms to maintain clean atmosphere for customers
- Provides excellent customer service to all guests using skill communication whether friendly or deescalating.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Dunkin Donuts Crew Member
Dunkin' Donuts
08.2010 - 03.2012
- Cashier's most important responsibilities include correctly managing cash and credit cards
- Address customers with friendly and confident attitude, taking food and beverage orders, and completing transactions correctly
- Clean and sanitize work stations, brew and grind coffee, restock cups and food items address proper food expiration dates.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Substance Abuse Certificate
North Shore Community College
Danvers, MA06.2020
Bachelor of Science - Criminal Justice
Salem State University
Salem, MA06.2018
Associate in Human Science and Criminal Justice -
North Shore Community College
Danvers, MA05.2018
High School diploma -
Masconomet Regional High School
06.2010
Skills
- Excellent under pressure
- Emotional intelligence
- Great with deescalating issues
- Attention to detail
- Effective leader
- Performance Evaluation and Monitoring
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolve escalation
Additional Information
Knowledge in Substance abuse, Psychology, Abnormal Psychology, and Criminal Law.
Certification
- substance abuse License 2019
Timeline
Owner of Giovanni's Pizza
Myself
11.2022 - Current
Retail Sales Associate
AT&T
01.2019 - 10.2019
Manager
Peabody House of Pizza
04.2017 - 11.2021
Lead Sales Representative
Sprint
01.2013 - 12.2017
Starbucks Barista
Starbucks
03.2012 - 02.2014
Dunkin Donuts Crew Member
Dunkin' Donuts
08.2010 - 03.2012
Associate of Science - Substance Abuse Certificate
North Shore Community College
Bachelor of Science - Criminal Justice
Salem State University
Associate in Human Science and Criminal Justice -
North Shore Community College
High School diploma -
Masconomet Regional High School