Summary
Work History
Education
Skills
Timeline
Generic

April Phillips

Greenville,TX

Summary

Customer-focused Head Bartender with over ten years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Work History

Head Bartender

VFW Post 8560
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bartender

VFW Post 5873
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Bar Manager

Texas Beach Club
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Closed out cash register and prepared cashier report at close of business.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Bar Manager

The Depot
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Head Bartender

VFW Post 8560
12.2023 - Current
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Coding&Billing - Medical Transcription

Paris Junior College
Paris, TX

High School Diploma -

Poinciana High School
Kissimmee, FL

Skills

  • Preparing garnishes
  • Measurement accuracy
  • Attentive service
  • Blending techniques
  • Quality Control Standards
  • Cash handling expertise
  • Taking inventory
  • Customer Service
  • Staff Training and Supervision
  • Managing cash register
  • Cash Handling
  • Sanitation

Timeline

Head Bartender

VFW Post 8560
12.2023 - Current

Head Bartender

VFW Post 8560

Bartender

VFW Post 5873

Bar Manager

Texas Beach Club

Bar Manager

The Depot

Coding&Billing - Medical Transcription

Paris Junior College

High School Diploma -

Poinciana High School

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April Phillips