April Phillips
Fort Irwin,CA
Summary
Dependable Program Administrative Assistant bringing over 9 years of experience in child care settings delivering exceptional administrative and operational support. Knowledgeable about CYS program operations, procedures and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Overview
25
25
years of professional experience
Work History
Child and Youth Program Administrative Assistant
CYSM
Fort Irwin , CA
05.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
LEAD CHILD AND YOUTH PROGRAM ASSISTANT
Fort Irwin SAC
Fort Irwin, CA
11.2017 - Current
- Create and implement appropriate hands-on, play based activities and lessons.
- Followed ECCERS classroom setup guidelines
- Mentored new teachers
- Maintain daily records of individual activities, behaviors, meals, and naps.
- Promote good behavior by using positive reinforcement methods with children
- Control classroom environments with clearly outlined rules and positive reenforcement techniques.
- Assist in classrooms where needed, supervise children and help them work towards the goals of the lesson plans.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Lead teacher in Kindergarten room. Write lesson plans, create schedule for classroom.
- Mentor new staff, show how to write lesson plans, how to open room, close room and assist in trainings.
- I have helped run the front desk and assisted in compiling child files as well as checking in and out children in CYMS when arriving. Answering phones, filing paperwork, greeting parents.
- I have helped to set up training day events for the CYS program
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
- Part of the morale club
- Helped start and currently run the Part Day program, write lesson plans, created the schedule, implement lesson plan.
- Connected individuals with relevant community resources and coordinated referrals.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Identified necessary supplies and materials and compiled list for CYPA for approval.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Parprofessional
Seitz Elementary
Fort Riley , KS
01.2017 - 09.2017
- I work with multiple students that have an IEP to meet their goals for the year
- I help them in the classroom during the day with work in the classroom
- Document what they are having success with and what needs to be changed.
- Motivated students using feedback and encouragement.
- Assisted faculty members or staff with student conferences.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
Lead Preschool Teacher
UCC Preschool Academy
Manhattan, KS
08.2013 - 12.2016
- Create and implemented appropriate hands-on, play based activities and lessons.
- Created lessons and activities to support Kansas Early Leaning Standards.
- Followed ECCERS classroom setup guidelines
- Mentored new teachers
- Maintained daily records of individual activities, behaviors, meals, and naps.
- Promoted good behavior by using positive reinforcement methods with children
- Administered and documented results of student assessments
- Controlled classroom environments with clearly outlined rules and positive reenforcement techniques.
- Taught ages 1.5-4 in a classroom, lesson planned and helped to coordinate events for the preschool
- Developed professional relationships with parents, teachers, directors and therapists.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Met with parents to discuss child behavior and academic progress.
- Incorporated music and art activities to encourage creativity and expression.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Established indoor and outdoor safe play environments for toddler-age children.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged with children on individual basis to build positive, trusting relationships.
Manager
Sears Portrait Studio
07.2008 - 02.2010
- In charge of scheduling employees, open and closing store, counting down cash drawers and making deposits to bank
- Hiring employees, customer service and set up of store.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assistant Manager
Big 5 Sporting Goods
Merced, CA
05.1999 - 04.2007
- In charge of multiple employees, open and closing of store, counting down drawers and depositing money to bank
- Taking care of customers, ordering merchandise and hiring employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Preschool
Child Development Associate
Fort Irwin, CA03.2023
Diploma -
ATWATER HIGH SCHOOL
01.1998
Bachelors of Science degree - Elementary Education
Liberty University Online
Lynchburg, VAVirtual Lab School
Fort Irwin, CASkills
- Skills & Abilities
- I am currently a Child and Youth Program Administrative Assistant at Fort Irwin School Age Center, I have held this position since May for 2023 I work at the front desk and answer phones, order supplies for the building, interact with families and children, give them orientations of our building and explain the processes of SAC I have had the ability to work with the director of our building to also learn some of the managerial aspects of running a School Age Center and look forward to advancing in my career with CYS
- Invoice Processing
- Filing and data archiving
- Case Management
- Attention to Detail
- Verbal and Written Communication
- Collaboration and Teamwork
- Customer Service
- Program Evaluation and Improvements
- Childcare Support
- Youth Advocacy
- Data Entry
- Filing
- Report Writing
- Office Administration
Timeline
Child and Youth Program Administrative Assistant
CYSM
05.2023 - Current
LEAD CHILD AND YOUTH PROGRAM ASSISTANT
Fort Irwin SAC
11.2017 - Current
Parprofessional
Seitz Elementary
01.2017 - 09.2017
Lead Preschool Teacher
UCC Preschool Academy
08.2013 - 12.2016
Manager
Sears Portrait Studio
07.2008 - 02.2010
Assistant Manager
Big 5 Sporting Goods
05.1999 - 04.2007
Preschool
Child Development Associate
Diploma -
ATWATER HIGH SCHOOL
Bachelors of Science degree - Elementary Education
Liberty University Online
Virtual Lab School