Summary
Overview
Work History
Education
Skills
Personality Fun
Timeline
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April Phillips

April Phillips

Gulfport,FL

Summary

Dynamic and detail-oriented professional with extensive experience at Hollander Hotel, excelling in laundry operations and guest relations. Proven expertise in stain removal and inventory management, enhancing service efficiency and customer satisfaction. Adept at maintaining equipment and ensuring quality control, contributing to a seamless laundry process and a positive guest experience.

Overview

7
7
years of professional experience

Work History

Lead Laundry Attendant

Hollander Hotel
05.2024 - 06.2025
  • Organized work environment to reduce downtime and enhance output.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Facilitated efficient task execution through team support.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Collected soiled linens and clothing and pretreated stains.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Used special fabric treatments, borax, and Type cleaner to remove stains.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.

Night Auditor

Comfort Inn & Suites
05.2018 - 08.2019
  • Organized work environment to reduce downtime and enhance output.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Facilitated efficient task execution through team support.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Collected soiled linens and clothing and pretreated stains.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Used special fabric treatments, borax, and Type cleaner to remove stains.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.

Education

Hospitality/Management -

Hospitality Industry Training
Los Angeles, CA

Associate Criminal Justice -

VCC
Orlando, FL

Associate Degree -

SJRCC
Saint Augustine, FL

Skills

  • Workplace cleanliness
  • Laundry room operations
  • Laundry folding and storage
  • Stain removal
  • Detergent and additive knowledge
  • Supply management
  • Linens management
  • Guest relations
  • Folding techniques
  • Laundry equipment maintenance
  • Laundry scheduling
  • Inventory tracking
  • Laundry distribution
  • Chemical handling
  • Machine maintenance
  • Basic sewing
  • Fabric care
  • Garment inspection
  • Linen bin management
  • Linen folding
  • Housekeeping support
  • Customer laundry

Personality Fun

I absolutely love to laugh and smile but making others join in is the best part! I have grown to find the beauty in life and the silver lining no matter what life brings our way! We only have today as tomorrow is never promised so I choose to live and live as hard as I can and I encourage others to follow suit…it makes work worth working!!

Timeline

Lead Laundry Attendant

Hollander Hotel
05.2024 - 06.2025

Night Auditor

Comfort Inn & Suites
05.2018 - 08.2019

Hospitality/Management -

Hospitality Industry Training

Associate Criminal Justice -

VCC

Associate Degree -

SJRCC

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