April Phipps

Develop/implement company policies as needs arise

• Interview, onboard, train new staff members/evaluate all employee performance and convey constructive feedback to improve skills.
• Oversee all day to day operations, manage inventory,track daily transactions/monthly reporting
• Excellent customer service skills, actively listening to/ working with clientele to resolve any concerns
• Manage and motivate 15 employees to be productive and engaged in work.

• Cross-trained employees to maximize team agility and performance, establishing performance goals for 30 employees.
• Cultivated positive rapport with fellow peers; co-created an onboarding guideline for managers to help promote employee retention.
• Used industry expertise, customer service skills, and analytical nature to resolve patient concerns and promote loyalty.
• Managed multiple specialties (ENT, Rheumatology, Primary Care) while training staff for company-wide software change.

• Input patient insurance information, demographics into EMR system
• Collected all copays, co-insurance, balances at check-in
• Scheduled all incoming referral (20/day) appointments as well as follow ups for existing patients.
• Trained new hires in EMR on consultations, scheduling appointments, billing specifics, cash handling, and phone etiquette, etc.
• Assisted manager with billing and payroll tasks as needed
• Purchased and maintained office supplies.

• Processed Davis Bacon reporting for up to 5 projects at the time and communicated needs to contractors.
• Processed credit card payments/reconciled credit card statements, matched invoices with purchase orders, processed all payables.