April Pierce
Biddeford,ME
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Rays Market and Walgreens Pharmacy by implementing cleanliness protocols and leveraging my hospitality service expertise. My proactive approach led to significant improvements in service efficiency and customer satisfaction, showcasing my ability to blend interactive communication skills with meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Deli Clerk
Rays Market
08.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Completed milkshakes and ice cream desserts for customers.
Delivery Driver
Portland Press Herald
South Portland, Maine
07.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Pharmacy Technician
Walgreens Pharmacy
03.2020 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Developed patient education materials on medication management, contributing to community health awareness.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Medical Assistance
ANU
Virginia Beach, VASkills
- Cleanliness and sanitation
- Food preparations
- Hospitality service expertise
- Equipment use
- Cash handling proficiency
- Food sales and promotion
- Inventory checks
- Register operations
- Interactive communication skills
Languages
American Sign Language
Elementary
Timeline
Deli Clerk
Rays Market
08.2024 - Current
Pharmacy Technician
Walgreens Pharmacy
03.2020 - 10.2022
Delivery Driver
Portland Press Herald
07.2012 - Current
Medical Assistance
ANU
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