April Ploeger
Slingerlands
Summary
Dynamic customer service professional with over 13 years of extensive experience in telephone support, specializing in technical assistance and customer care. Proven track record of enhancing customer satisfaction through effective conflict resolution and proactive follow-up strategies. Proficient in utilizing various customer service software to streamline processes and improve efficiency. A motivated self-starter dedicated to leveraging my expertise to drive exceptional results in any CSR role, fostering positive client relationships and contributing to organizational success.
Overview
23
23
years of professional experience
Work History
Executive Assistant to the President
Taos, Inc.
11.2018 - 08.2025
- Spearheaded operational efficiency improvements, resulting in a 15% reduction in processing time and a 10% increase in team productivity through streamlined workflows and optimized staffing allocation.
- Developed and implemented departmental strategic plans, aligning with organizational goals and ensuring consistent compliance with all relevant regulations, leading to a 20% improvement in key performance indicators.
- Cultivated and maintained strong communication channels between the Director and key stakeholders, fostering collaboration and ensuring seamless information flow, resulting in improved decision-making and project execution.
- Masterfully managed departmental budgets, meticulously tracking expenses and optimizing resource allocation, consistently achieving cost savings within allocated budgets.
- Played a pivotal role in the recruitment, training, and performance evaluation of team members, mentoring staff to maximize their potential and fostering a collaborative and high-performing work environment.
- Proactively managed all administrative tasks, including complex scheduling, report generation, correspondence management, and confidential record-keeping, ensuring smooth and efficient daily operations.
- Coordinated schedules and meetings for executive leadership, ensuring optimal time management and resource allocation.
- Developed and maintained filing systems to streamline documentation processes and enhance data retrieval efficiency.
- Assisted in preparing reports and presentations, contributing to strategic decision-making discussions among senior management.
- Managed communication with internal teams and external stakeholders, fostering collaboration and information sharing.
- Implemented improvements to office procedures, resulting in increased operational efficiency and reduced turnaround times.
- Trained new administrative staff on company protocols, enhancing team productivity and cohesion within the department.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and deadlines set by leadership.
- Facilitated onboarding processes for new hires, providing support that enhances integration into company culture and operations.
Tutor
AP Tutors
05.2005 - 08.2025
- Provided expert tutoring in mathematics and chemistry for several years, empowering hundreds of students to achieve academic success.
- Developed customized lesson plans tailored to individual learning styles, resulting in improved comprehension and performance.
- Fostered a supportive and engaging learning environment that encouraged student participation and enthusiasm for challenging subjects.
- Utilized innovative teaching techniques to simplify complex concepts, making them accessible and enjoyable for all learners.
- Monitored progress through regular assessments, adapting strategies as needed to ensure each student reached their full potential.
- Mentored students in academic subjects, enhancing comprehension and study skills.
- Facilitated personalized lesson plans tailored to individual student learning styles.
- Developed engaging instructional materials to improve student retention and engagement.
- Evaluated student progress through assessments, providing constructive feedback for improvement.
Customer Service Representative
Taos, Inc.
11.2012 - 11.2018
- Consistently exceeded personal and team sales targets while managing a high volume of inbound calls, demonstrating exceptional efficiency and customer relationship-building skills.
- Proactively identified and addressed customer needs, fostering trust and loyalty through engaging, interactive communication, resulting in sustained customer account growth.
- Resolved complex customer complaints effectively and efficiently, implementing appropriate solutions within established timeframes and ensuring complete customer satisfaction through diligent follow-up.
- Maintained meticulous records of customer interactions, accurately processed accounts, and ensured compliance with all company procedures and guidelines, showcasing organizational prowess and attention to detail.
- Leveraged diverse tools and resources to provide accurate, valid, and complete information to customers, consistently exceeding expectations for information accuracy and timeliness.
- Demonstrated a proactive approach to customer engagement, consistently going the extra mile to build rapport and exceed customer expectations.
- Resolved customer inquiries efficiently using CRM software to enhance client satisfaction.
- Managed high-volume call queues, ensuring timely responses and effective issue resolution.
- Implemented process improvements that reduced response times and increased overall customer satisfaction ratings.
- Collaborated with cross-functional teams to address complex customer issues, fostering a cooperative work environment.
- Maintained accurate records of customer interactions and transactions in compliance with company standards.
Research Internship
University of Pennsylvania
05.2017 - 08.2017
- Conducted in-depth research in physics under the mentorship of experienced physicists.
Online Tutor
Tutor.com
05.2008 - 01.2011
- Provided expert academic guidance to students in mathematics and chemistry, with a focus on collegiate-level coursework, driving improved understanding and confidence in complex subjects.
- Developed tailored lesson plans to meet diverse student needs and learning styles.
- Facilitated engaging online tutoring sessions, enhancing student understanding of complex subjects.
- Utilized educational technology platforms to deliver interactive learning experiences effectively.
Assistant
SP Real Estate
01.2003 - 01.2010
- Managed property listings and marketing strategies to enhance visibility and attract potential tenants.
- Coordinated leasing activities and maintained relationships with prospective renters to ensure a seamless application process.
- Oversaw tenant inquiries and resolved issues, fostering positive landlord-tenant relationships and improving satisfaction rates.
- Assisted in preparing financial reports and budgets, ensuring transparency in property management operations.
- Developed and implemented operational procedures to streamline processes and improve overall efficiency within the team.
- Conducted market research to identify trends, informing strategic decisions regarding property pricing and positioning.
- Mentored junior staff, providing guidance on best practices in real estate management and customer service excellence.
- Collaborated with vendors for maintenance services, ensuring properties met quality standards while adhering to budget constraints.
- Managed tenant relations for improved satisfaction and retention, addressing concerns promptly and efficiently.
Education
B.S. - Mathematics
University of Pennsylvania
01.2027
Skills
- Document preparation
- Calendar management
- Meeting facilitation
- Budgeting expertise
- Travel arrangements
- Report generation
- Recruitment and hiring
- Operations management
- Employee relations
- Staff management
- Task delegation
- Strategic planning
- Team operations
- Project management
Timeline
Executive Assistant to the President
Taos, Inc.
11.2018 - 08.2025
Research Internship
University of Pennsylvania
05.2017 - 08.2017
Customer Service Representative
Taos, Inc.
11.2012 - 11.2018
Online Tutor
Tutor.com
05.2008 - 01.2011
Tutor
AP Tutors
05.2005 - 08.2025
Assistant
SP Real Estate
01.2003 - 01.2010
B.S. - Mathematics
University of Pennsylvania
Similar Profiles
Priscilla RomeroPriscilla Romero
Forestry Intern at Taos Soil and Water Conservation DistrictForestry Intern at Taos Soil and Water Conservation District
Chase JanecekChase Janecek
Operations Manager at Taos Enchanted VillageOperations Manager at Taos Enchanted Village
Stephanie ThomasStephanie Thomas
Forest School Teacher at Taos Forest SchoolForest School Teacher at Taos Forest School
Gianni RassiasGianni Rassias
Subteam Lead at Project AeneasSubteam Lead at Project Aeneas
Kitty HarveyKitty Harvey
Family Peer Advocate at Northern RiversFamily Peer Advocate at Northern Rivers