APRIL PORTER
WASHINGTON
Summary
Seasoned and dependable security supervisor with many years of progressive experience in physical security, team leadership, and risk management. Proven ability to lead and train security personnel, enforce policies and procedures, conduct investigations, and ensure compliance with safety regulations. Skilled in surveillance systems, emergency response coordination, and conflict resolution. Recognized for maintaining high-security standards while fostering a culture of integrity, vigilance, and accountability. Seeking to leverage leadership and operational expertise to contribute to a secure and efficient organization.
Overview
20
20
years of professional experience
Work History
Security Officer
Allied Universal Security
10.2024 - Current
- Monitor school grounds, entrances, hallways, and parking lots to ensure a safe and secure environment for students, staff, and visitors.
- Enforce school policies and procedures, intervening in incidents of inappropriate behavior, disturbances, or unauthorized access.
- Patrol campus buildings and perimeters regularly to deter theft, vandalism, and other criminal activity.
- Respond quickly and effectively to emergencies, such as altercations, medical incidents, or fire alarms, and assist law enforcement or emergency personnel as needed.
- Maintain a visible presence during school hours, special events, and arrival/dismissal periods to promote a sense of safety.
Lead Customer Service Associate
Exela Technologies
10.2021 - 07.2024
- Trained and guided a team of mail handlers in best practices for mail sorting, handling, and customer service.
- Handled customer inquiries related to mail services efficiently.
- Collaborated with team members to enhance mail-handling efficiency.
- Oversaw the development of performance goals and standards; promptly monitored and measured department and individual performance.
- Implement quality control measures to maintain high standards of accuracy in mail handling. Ensured accurate inventory of mail supplies and equipment.
- Active Listener
- Securing Premises
Lead Kitchen
Steward MGM National Harbor
08.2017 - 12.2019
- Oversaw kitchen operations, ensuring compliance with health regulations and safety standards.
- Managed inventory control for kitchen supplies, contributing to cost-effective operations.
- Trained kitchen staff on proper sanitation practices and equipment usage. Ensured cleanliness of all kitchen equipment and utensils.
- Replenished workstation inventory continuously throughout shift hours.
Security Officer Supervisor
Securitas Security Company
12.2012 - 10.2015
- Ensured the safety and security of premises through regular patrols and monitoring systems.
- Reacted swiftly to incidents, while ensuring the completion of comprehensive reports for management review.
- Collaborated with law enforcement, when necessary, to ensure compliance with regulations.
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; and obtaining signatures.
- Mitigated losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers.
- Trained and mentored junior security personnel, enhancing team performance and operational knowledge.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Packer
Interstate Moving and Relocation Company
06.2009 - 09.2012
- Packed products efficiently while adhering to quality standards to minimize damage during transit.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Unloaded and loaded trucks with merchandise for distribution.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
Environmental Services Technician
Hobart West
12.2005 - 12.2008
- Maintained cleanliness and sanitation standards across facilities, contributing to a safe environment.
- Conducted routine cleanliness and sanitation inspections of designated zones.
- Sanitized restrooms and high-traffic zones, maintaining safety standards.
- Maintained janitorial supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders, and verifying receipts.
- Complied with OSHA standards related to environmental services operations.
Education
Certificate of Completion - Job Readiness Completion
Project Transitional Employment
Diploma - undefined
Spingarn High School
Skills
- Attention to detail
- Excellent communication abilities
- Decision making & quick judgement
- Customer service orientation
- Ability to work collaboratively in a team environment
- Training and development
- Incident reporting
- CCTV surveillance
- Emergency response
- Complex Problem-solving
- Conflict de-escalation
Timeline
Security Officer
Allied Universal Security
10.2024 - Current
Lead Customer Service Associate
Exela Technologies
10.2021 - 07.2024
Lead Kitchen
Steward MGM National Harbor
08.2017 - 12.2019
Security Officer Supervisor
Securitas Security Company
12.2012 - 10.2015
Packer
Interstate Moving and Relocation Company
06.2009 - 09.2012
Environmental Services Technician
Hobart West
12.2005 - 12.2008
Diploma - undefined
Spingarn High School
Certificate of Completion - Job Readiness Completion
Project Transitional Employment
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