April Porter
Manchester,NH
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Overview
14
14
years of professional experience
Work History
Data-Entry
RCD Components
09.2021 - Current
- Performed administrative tasks such as data entry, filing documents.
- Performed data entry of archival information into computer system.
- Performed data entry into company database system for tracking purposes.
- Assisted with data entry into internal databases as needed.
- Maintained reception area cleanliness and tidiness.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Referral Coordinator
Amoskeg Health
08.2015 - 12.2019
- Assisted in the development of referral processes and procedures.
- Coordinated with external agencies to ensure timely processing of referrals.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Verified insurance information prior to appointment booking.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Medical Secretary
Ear Nose and Throat specialists
08.2011 - 06.2014
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Education
GED - undefined
Manchester
Manchester, NH06.2010
Skills
- Data Entry
- Data Entry and Review
- Data entry abilities
- Entering patient data
- Insurance data processing
- Data entry experience
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Appointment Setting
- Patient Scheduling
- Office Administration
- Patient Registration
- Telephone Etiquette
- Patient Callbacks
- Documentation
- Appointment management
- Appointment Scheduling
- Meeting Arrangements
- Administrative Support
- Dedicated Team Player
- File Organization
- Social media knowledge
- Multi-Task Management
- Multi-Line Telephone Systems
Timeline
Data-Entry
RCD Components
09.2021 - Current
Referral Coordinator
Amoskeg Health
08.2015 - 12.2019
Medical Secretary
Ear Nose and Throat specialists
08.2011 - 06.2014
GED - undefined
Manchester
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