April Powell
Peoria,IL
Summary
Proactive Housekeeper with extensive experience in maintaining spotless and welcoming environments for guests and commercial buildings. Skilled in cleaning, organizing, and resolving customer issues, enhancing satisfaction and loyalty. Strong teamwork and customer service abilities, committed to upholding high standards of cleanliness and professionalism.
Overview
24
24
years of professional experience
Work History
Housekeeper
Grand Regency
04.2024 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Customer Service Representative
AW Companies
07.2019 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Housekeeper
Sears
05.2001 - 08.2012
Education
No Degree - Medical Assisting
Midstate College
05-2021
No Degree - Business Management
Carl Sandburg College
Galesburg, IL06-2011
GED -
Carl Sandburg College
Galesburg, IL05-1999
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
Housekeeper
Grand Regency
04.2024 - Current
Customer Service Representative
AW Companies
07.2019 - 04.2024
Housekeeper
Sears
05.2001 - 08.2012
No Degree - Medical Assisting
Midstate College
No Degree - Business Management
Carl Sandburg College
GED -
Carl Sandburg College
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