April Powell-Smith
Fayetteville,PA
Summary
Result-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. All while consistently being a successful company owner with 3 years in the landscape and small engine repair industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Country Inn And Suites
06.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved 4 guest issues promptly, resulting in positive feedback and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Holiday Inn Express & Suites
06.2022 - 12.2022
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved g0uest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Small Business Co-Owner
Mountain Top Services, LLC
04.2021 - Current
- Diagnosed and resolved complex mechanical issues for various types of small engines.
- Improved customer satisfaction by providing timely and efficient small engine repairs.
- Enhanced workshop productivity by maintaining clean, organized, and safe working environment.
- Maintained detailed records of all repair work completed, facilitating accurate invoicing and inventory management.
- Contributed to increased shop revenue by 4% by cross-selling services and accessories when applicable.
- Reduced 3 customer complaints by swiftly addressing and resolving any landscaping issues or concerns.
- Enhanced lawn health by implementing proper mowing, fertilizing, and watering techniques.
- Contributed to business growth through exceptional customer service, leading to increased referral rates and repeat clients.
- Boosted team morale with regular recognition of accomplishments, fostering a positive work environment that encouraged collaboration and innovation.
- Maximized revenue potential with accurate cost estimates for materials, labor, and time required for each project.
Houseperson
Courtyard By Marriott
04.2021 - 04.2022
- Enhanced guest satisfaction by maintaining clean and orderly hotel environment.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Collaborated with 5 team members to maintain inventory of supplies and linens for streamlined operations.
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Boosted efficiency within housekeeping department through cross-training in various roles as necessary.
Education
Certificate/Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA04.2024
High School Diploma -
William Monroe High
Stanardsville, VA06.2012
Skills
- Room assignments
- Automated telephone systems
- Report Generation
- Housekeeping
- Credit and cash payments
- Information Protection
- Microsoft Office
- POS Systems
- Guest accommodations
- Reporting capabilities
- Bookkeeping
- Registration
- Clerical duties
- Conflict Management
- Problem-solving skills
- Supply Replenishment
- Transaction Processing
- Inventory Oversight
- Time Management
- Word Processing
- Listening Skills
Timeline
Front Desk Agent
Country Inn And Suites
06.2022 - Current
Front Desk Agent
Holiday Inn Express & Suites
06.2022 - 12.2022
Small Business Co-Owner
Mountain Top Services, LLC
04.2021 - Current
Houseperson
Courtyard By Marriott
04.2021 - 04.2022
Certificate/Diploma - Medical Billing And Coding
Ashworth College
High School Diploma -
William Monroe High
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