April Provost
Everett,WA
Summary
Experienced professional in behavioral health with a blend of lived experience, education, and on-the-job training. Proven leader in managing community outreach initiatives and building partnerships. Successfully spearheaded programs that boosted patient census, improved patient outcomes, and enhanced community engagement. Demonstrated skill in effective communication and coordinating team efforts.
Overview
28
28
years of professional experience
Work History
Community Outreach Manager
Ideal Option
12.2021 - Current
- Developed impactful partnerships for greater community impact by identifying key stakeholders and organizations.
- Served as a liaison between the organization''s leadership team and external partners or stakeholders involved in communal projects.
- Assisted with development of outreach strategies and marketing tools to reach priority audiences.
- Advocated for underrepresented populations by engaging with local policymakers and attending relevant conferences or seminars.
- Provided leadership, guidance and support to Peer Outreach Specialists and Community Outreach Coordinators.
- Partnered with local organizations to expand access to social and community services.
- Maintain and manage CRM records (OnePage) to ensure updated contact information and communications.
Residential Specialist
Evergreen Recovery Center PPW
06.2021 - 12.2021
- Provide emotional and physical support while insuring the safety of patients and children in an in-patient residential SUD treatment program
- Monitor and document medications of patients
- Provide transportation to patients to various needed appointments
- Assist with intake and discharges of patients
- Monitor and maintain cleaning of facility
- Assist patients with any questions and concerns, referring them appropriately
- Other duties as advised by clinical and residential staff
Resource Coordinator/Liaison
Hireline Solutions LLC
02.2019 - 05.2021
- Meet with new clean and sober house clients to establish recovery program and life goals.
- Put clients in contact with appropriate community resources dependent on above stated goals.
- Provide back up for on-site management duties: UA’s, rule/policy enforcement, and intakes.
Administrative Assistant
Pioneer Human Services
01.2021 - 06.2021
- Process intake paperwork for new clients
- Process discharge paperwork for clients
- Schedule, track, and document all client appointments and out of facility tracking
- Update and maintain Case Management Log – tracking all pertinent client information including appointments, assessments, behavioral issues, treatment, and housing.
- Assist with treatment admissions and transport
- Maintain files, document, and schedule all medical and mental health assessments/appointments
- Maintain all client scheduling and transport
- Processing of client applications for multiple services including housing, In-patient and out- patient treatment, HEN, EBT, ABD, Social Security, and other.
- Document client medications
Resident Monitor
Pioneer Human Services
06.2020 - 01.2021
- Process intake paperwork for new clients
- Transportation of clients to all treatment related appointments
Landscaper
Housing Hope
10.2018 - 02.2019
- Landscape and maintain grounds of property using hand and power tools or equipment
- Prune and trim trees, shrubs and hedges using shears, pruners and chain saws
Licensed Daycare Provider
Granny Barb’s Daycare
06.2010 - 08.2013
- Introduced preschool material to toddlers, monitoring student progress and provide students and teachers with assistance in resolving any problems
- Prepared meals and met children’s hygiene needs
- Assured daycare met state and health department code, policies and standards regarding food safety and health hazards
Accounts Payable Manager
BDA
08.1997 - 02.2008
- Managed staff of six employees, assuring accuracy of data entry 3-Way match
- Released international wire transfers of up to $10 million, reviewing for accuracy
- Researched and selected companies for automated employee expense reporting
- Led program installation and training and rollout to the company, working with the executive team
- Nominated Employee of the Year
Education
Associates Degree - Accounting
Shoreline Community College
Seattle, WA06.1994
Social and Human Services Addiction Studies
Edmonds Community College
Skills
- Effective organizational management
- Public Education
- Effective public speaking
- Community engagement
- Partnership development
- Teamwork
- Problem-solving
- Team collaboration
Accomplishments
- Current Executive Board Vice President of the Snohomish County Recovery Coalition
- Current seat on the Washington Recovery Alliances public policy committee and Chair of the Recovery Advocacy Day Committee
- Overdose Prevention and Response Trainer affiliated with the Washington Recover Alliance
- Independent Contractor - leading lived experience harm reduction panels targeting healthcare systems.
Timeline
Community Outreach Manager
Ideal Option
12.2021 - Current
Residential Specialist
Evergreen Recovery Center PPW
06.2021 - 12.2021
Administrative Assistant
Pioneer Human Services
01.2021 - 06.2021
Resident Monitor
Pioneer Human Services
06.2020 - 01.2021
Resource Coordinator/Liaison
Hireline Solutions LLC
02.2019 - 05.2021
Landscaper
Housing Hope
10.2018 - 02.2019
Licensed Daycare Provider
Granny Barb’s Daycare
06.2010 - 08.2013
Accounts Payable Manager
BDA
08.1997 - 02.2008
Social and Human Services Addiction Studies
Edmonds Community College
Associates Degree - Accounting
Shoreline Community College
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