April Rabideau
Houston,TX
Summary
Dynamic professional with extensive experience as a Licensed All Lines Insurance Adjuster and Salon Manager at JCPenney. Excelled in leadership, mentoring, and risk management, increasing customer loyalty by implementing targeted marketing strategies. Proven track record in claims investigation and property adjusting, demonstrating exceptional analytical and interpersonal skills.
Overview
26
26
years of professional experience
2
2
Certification
Work History
Licensed All Lines Insurance Adjuster
Self-employeed
Houston, US
05.2023 - Current
- Identified and obtained evidence to ascertain claim value.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Investigated insurance claims to determine coverage and liability.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Performed data entry tasks into company systems for tracking purposes.
Salon Manager
JCPenney
Katy, Texas
10.2019 - Current
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- During tenure, hired, developed, and managed many staff.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Scheduled employees and made sure all shifts had adequate coverage.
- Consistently recognized by management for providing superior customer service.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Maintained accurate financial records of all salon transactions.
- Monitored employee performance to ensure quality services were delivered consistently.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Organized promotional events to attract new customers and increase sales.
Mini Salon Owner
My Girls Salon
Houston
03.2018 - 10.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Salon Manager
Ulta Beauty Inc.
Houston, Texas
03.2015 - 03.2018
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
Salon Manager
JCPenney
College Station, Texas
12.2007 - 03.2015
Area Manager
ZMAC Clips DBA Great Clips
College Station, Texas
04.1999 - 12.2007
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts promptly to promote positive environment for customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Bachelor's degree - History
Texas A & M University-College Station
College Station, TX05.1992
Skills
- Mentoring
- Management
- Training & Development
- Interviewing
- Recruiting
- Employee Orientation
- Presentation Skills
- Hair Styling
- Leadership
- Teaching
- Performance Management
- Writing Skills
- Marketing
- Payroll
- Administrative Experience
- Reserves recommendations
- Policy interpretation
- Damage assessment
- Insurance law
- Claims investigation
- Property claims
- Rules of evidence
- Casualty and property loss
- Policy investigations
- Exposure analysis
- Workers' compensation claims
- Property adjusting
- Insurance fraud expertise
- Data entry
- Coverage assessments
- Empathy and patience
- Risk management
- Database management
Certification
- All lines insurance adjuster, 05/01/23, 05/01/25
- Cosmetology License, 05/01/88, 06/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed All Lines Insurance Adjuster
Self-employeed
05.2023 - Current
Salon Manager
JCPenney
10.2019 - Current
Mini Salon Owner
My Girls Salon
03.2018 - 10.2019
Salon Manager
Ulta Beauty Inc.
03.2015 - 03.2018
Salon Manager
JCPenney
12.2007 - 03.2015
Area Manager
ZMAC Clips DBA Great Clips
04.1999 - 12.2007
Bachelor's degree - History
Texas A & M University-College Station