April Radcliff
direct support professional
Bayou La Batre,AL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Volunteer of America
08.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Support Professional
Alta Pointe Mental Health System
08.2023 - 05.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Shift Leader
Loves Travel Stop
04.2022 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Independent Travel Agent
Archer
02.2023 - 05.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Associate-remote
Continuum
08.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
Front Desk Agent
Shuler Inn Motel
06.2015 - 08.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Science - Gerontology
AIU
03-2027
Associate of Arts - Medical Assisting
Remington College
05.2009
Skills
- Staff Supervision
- Team Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Team Meetings
- Operations Management
- Employee Coaching and Mentoring
- Shift Paperwork Completion
- Handling Customer Complaints
- Cash Sales Counts
- Hospitality Service
- Daily Workflows
- Team Supervision
- Large Bill Drops
- High-Volume Environments
- Emergency Situations
Education
Mobile, AL
Contact
Theodore, AL 36582
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteImportant To Me
Career advancementHealthcare benefitsWork from home optionTimeline
Direct Support Professional
Volunteer of America
08.2023 - Current
Direct Support Professional
Alta Pointe Mental Health System
08.2023 - 05.2024
Independent Travel Agent
Archer
02.2023 - 05.2023
Shift Leader
Loves Travel Stop
04.2022 - 12.2023
Customer Service Associate-remote
Continuum
08.2021 - 09.2022
Front Desk Agent
Shuler Inn Motel
06.2015 - 08.2017
Bachelor of Science - Gerontology
AIU
Associate of Arts - Medical Assisting
Remington College
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