APRIL RAMSEY
Dandridge,TN
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
16
16
years of professional experience
Work History
ASSISTANT MANGER
Junction35 Distillery & Restaurant
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
SERVER / SERVER TRAINER
Sun Diner
06.2023 - 06.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Opened/closed restaurant
- Trained all server new hires and hosts
- Stayed professional and friendly under pressure and in high volume situations, since gatlinburg can always hit at once
SERVER
Ole Red
11.2021 - 06.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Suggested additional items to customers to increase restaurant sales
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
SERVER / SERVER TRAINER
Aubrey’s
03.2020 - 06.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Resolved customer complaints and inquiries in a timely manner
- Opened and closed restaurant
- Memorized frequent customer preferences to build relationships and loyalty
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
SERVER
Taste of Dandridge
02.2017 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations and various other sidework duties
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new employees
- Provided exceptional service to high volume of daily customers
- Stocked server areas with supplies before, during and after shifts
- Served food and beverages to guests and immediately remedied issues with orders
FOH MANAGER/SERVER
Dyer’s Cafe
04.2012 - 02.2016
- Handled complaints, settled disputes and resolved customer conflicts
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests
- Assigned work tasks and activities, prepared schedules and managed staffing
- Interviewed, hired and trained new employees
- Assisted with local marketing and advertising activities to drive new business development and revenue growth
- Served guests, taking orders both in-house and to-go
- Kept cash bank
FOH Manager/Server
Gilt Edge Cafe
08.2008 - 04.2012
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ01-2016
Skills
- Point of Sale (POS) System Operations
- High-Volume Dining
- High Energy and Stamina
- Service-Oriented
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Team Player
- Staff Training
- Dining Room Cleaning and Upkeep
- Verbal and Written Communication
Timeline
ASSISTANT MANGER
Junction35 Distillery & Restaurant
09.2024 - Current
SERVER / SERVER TRAINER
Sun Diner
06.2023 - 06.2024
SERVER
Ole Red
11.2021 - 06.2023
SERVER / SERVER TRAINER
Aubrey’s
03.2020 - 06.2022
SERVER
Taste of Dandridge
02.2017 - 03.2020
FOH MANAGER/SERVER
Dyer’s Cafe
04.2012 - 02.2016
FOH Manager/Server
Gilt Edge Cafe
08.2008 - 04.2012
Associate of Arts - Healthcare Administration
University of Phoenix
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