Microsoft Office Meditech
April Randle
Chicago,IL
Summary
To work in a challenging position that will allow me to grow within the company.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Office Administrator
Truth & Deliverance International Ministries
Chicago, IL
07.2006 - 12.2010
- Was responsible for the daily operation of the office
- Answered all incoming calls
- Scheduled business appointment for the CEO
- Scheduled flights and made hotel reservations for the CEO and out of town guest
- Greeted all guest and took care of their needs
- Typed business letters
- Collected rent from all tenants
- Attended court hearings
- Made bank deposits
- Maintained monthly business reports in MS Excel
- Filed legal documents
- Other duties as assigned
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Reconciled account files and produced monthly reports.
- Organized, facilitated and participated in community service efforts.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Information Systems Coordinator
Access Community Health Network
Chicago, IL
08.2003 - 12.2005
- Assisted the Sinai Health Systems Information System staff in identifying and resolving (LSS) billing problems
- Maintained application dictionaries in Meditech/LSS
- Assisted billing staff with resolving minor computer, software, and printer problems
- Assisted Sinai Health Systems Project Manager with developing Meditech test plans
- Conducted a full range of testing in Meditech on new or modified procedures, grant programs, and benefit plans
- Created new user profiles in both Nebo and United Healthcare online and managed the log-ons
- Created spreadsheets in MS Excel from compiled Meditech reports
- Other duties as assigned
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Coordinated secure system access of users to various department systems and platforms.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Helpdesk Analyst
Mt. Sinai Hospital
Chicago, IL
10.1999 - 07.2003
- Answered all incoming calls to the Helpdesk Call Center
- Recognized, resolved and routed end-user computer, software, and printer problems
- Logged tickets in the HEAT system for the Network Operation Department
- Assisted Project Managers with the building of Meditech clinical dictionaries (live and test)
- Assisted Project Managers with testing of various Meditech application
- Managed the new user setup and configuration process on desktop and laptop computers
- Conducted Meditech training classes for all new clinical staff
- Ran NPR report in the Meditech system
- Performed other duties as assigned
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved technical issues by troubleshooting.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Software and Software.
- Maintained and updated Type customer service database.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Prepared references for users by writing clear operating instructions.
- Maximized use of hardware and software by training users and interpreting instructions.
- Configured hardware and granted system permissions to new employees.
- Logged support tickets and closed when issues were resolved.
- Compiled and accurately entered data for each customer encounter to record in system.
- Managed high levels of call flow and responded to Type technical support needs.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Health Education Coordinator
Sinai Community Institute
Chicago, IL
09.1995 - 10.1999
- Was responsible for the daily operation and operating budget of three programs (Drug Free, Problem Pregnancy and School Health)
- Conducted informative Substance Abuse Workshops for community agencies and Prenatal clinics
- Conducted case findings at Mt
- Sinai Hospital’s Emergency Room and the Labor & Delivery Unit to increase the number of pregnant and parenting woman referred and screened for program services
- Made offsite referrals to substance abuse treatment programs when needed
- Provided programs statistical reports to Rush Presbyterian Hospital and Sinai Community Institute
- Assisted school nurse with chart audits to determine if students were up to date with their physicals and immunizations
- Sent letters out by mail when students needed to take a physical and/or get immunizations
- Ensured that all monthly billing was completed
- Performed other duties as assigned
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Built partnerships with community organizations to expand reach and impact.
- Developed and distributed health education materials to increase awareness and understanding.
Certified Medical Assistant/ Phlebotomist
Sinai Health Systems/Westside Family Health Center
Chicago, IL
09.1995 - 10.1999
- Answered phone
- Scheduled appointment
- Drew patient’s blood as needed
- Performed onsite lab test
- Ordered lab supplies
- Performed Electrocardiogram
- Scheduled follow-up appointments
- Pulled and filed medical records
- Entered patient data and billing into the Meditech System
- Called patient’s for follow-up when labs are abnormal
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.⁶
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Office Manager/Certified Medical Assistant
Sinai Health Systems/May Family Health Center
Chicago, IL
06.1990 - 09.1995
- Responsible for daily operation of clinic
- Answered incoming calls
- Ordered office and medical supplies
- Took patient vitals
- Administered injections
- Drew patient's blood as needed
- Performed onsite lab test
- Setup exam room and assisted doctor with onsite procedures and medical exams
- Scheduled follow-up appointments
- Pulled and filed medical records
- Entered patient data and billing into the Meditech System
- Attended weekly Manager's meetings
Certified Medical Assistant
Sinai Health Systems/Westside Family Health Center
Chicago, IL
05.1989 - 06.1990
- Answered phone
- Scheduled appointments
- Took patient vitals
- Administered injections
- Drew patient's blood as needed
- Performed onsite lab test
- Ordered lab supplies
- Performed Electrocardiograms
- Setup exam rooms and assisted doctor with onsite procedures and medical exams
- Scheduled follow-up appointments
- Pulled and filed medical records
- Entered patient data and billing into the Meditech System
Certified Medical Assistant
Chicago Osteopathic Hospital/Westside FHC
Chicago, IL
09.1985 - 05.1989
- Answered phone
- Scheduled appointments
- Took patient vitals
- Administered injections
- Drew patient's blood as needed
- Performed onsite lab test
- Performed Electrocardiograms
- Setup exam room and assisted doctor with onsite procedures and medical exams
- Scheduled follow-up appointments
- Pulled and filed medical records
- Entered patient data and billing into the Meditech System
Education
A.A.S - Computer Information Systems
Malcolm X College
Chicago, IL 09.1997 - 05.2002
A.A.S - Medical Assistant
Marion Adult Career Institute
Chicago, IL 06.1983 - 05.1985
Skills
Microsoft Office 2010undefined
Software
Certification
Medical Assistant
Timeline
Office Administrator
Truth & Deliverance International Ministries
07.2006 - 12.2010
Information Systems Coordinator
Access Community Health Network
08.2003 - 12.2005
Helpdesk Analyst
Mt. Sinai Hospital
10.1999 - 07.2003
A.A.S - Computer Information Systems
Malcolm X College
09.1997 - 05.2002
Health Education Coordinator
Sinai Community Institute
09.1995 - 10.1999
Certified Medical Assistant/ Phlebotomist
Sinai Health Systems/Westside Family Health Center
09.1995 - 10.1999
Office Manager/Certified Medical Assistant
Sinai Health Systems/May Family Health Center
06.1990 - 09.1995
Certified Medical Assistant
Sinai Health Systems/Westside Family Health Center
05.1989 - 06.1990
Medical Assistant
09-1985
Certified Medical Assistant
Chicago Osteopathic Hospital/Westside FHC
09.1985 - 05.1989
A.A.S - Medical Assistant
Marion Adult Career Institute
06.1983 - 05.1985
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