April Rea
Harrah,OK
Summary
- Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.
- Medical Transcriptionist offering 18 years of experience in editing and transcribing physician reports. Polished, a hard worker and willing to go the extra mile to complete any task.
- Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Enthusiastic
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Medical Transcriptionist
Oklahoma Heart Hospital Physicians
Oklahoma City, Oklahoma
04.2006 - Current
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Provided technical support for software applications used in the transcription process.
- Monitored incoming dictations for timely completion of assigned tasks.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Troubleshot hardware and software problems related to digital dictation systems.
- Evaluated audio recordings for clarity prior to beginning transcription work.
- Verified patient identification numbers against corresponding documents before submitting them.
- Updated database information with newly transcribed documents on a regular basis.
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Made corrections when needed to grammar, spelling and syntax.
- Efficient in transcription software and equipment to work from home.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Transferred transcribed materials into electronic health records system.
- Identified errors in reports which could compromise patient care.
- Reviewed diagnostic and procedural terminology for accuracy.
- Translated medical jargon and short-hand data into correct terminology.
- Reviewed patient records to check accuracy of information and implement updates.
Customer Service Representative
Ibex
Houston, Texas
03.2024 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Referred unresolved customer grievances to designated departments for further investigation.
Doctor's Assistant
The Brooks Clinic
Midwest City, Oklahoma
09.2023 - 02.2024
- Provided patient care by taking vital signs and medical histories.
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Prepared patients for examination by obtaining information about their medical history and reason for visit.
- Answered phones, took messages, and responded to inquiries from patients and staff members.
- Ordered lab tests, x-rays, and other diagnostic tests as requested by the physician.
- Maintained cleanliness of exam rooms between patients visits.
- Scheduled follow up visits for patients according to physician instructions.
- Reviewed patient records to ensure accuracy of data entered into computer systems.
- Reported any unusual or unexpected occurrences during patient encounters to the supervising physician.
- Processed referrals to specialists or other healthcare providers as requested by the physician.
- Participated in quality improvement initiatives designed to improve overall patient outcomes.
- Verified that medical supplies were adequately stocked prior to each shift.
- Prepared clinical notes and updates on each patient for review by primary physician.
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Patient Account Representative
Midwest City Therapy
Midwest City, Oklahoma
04.2004 - 04.2006
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Created new patient files according to established procedures and protocols.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Organized and maintained office supplies to promote team productivity.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Education
High School Diploma -
Traditional Home School
Harrah, OK05-2002
Skills
- Continuous learning mindset
- Proofreading expertise
- Audio File Management
- Teamwork orientation
- Strong Listening Skills
- Client Confidentiality Maintenance
- Fast Typing Speed
- HIPAA Compliance Understanding
- Quality Assurance Practices
- Dictation equipment handling
- Transcription Software Familiarity
- Electronic Health Record Navigation
- Records Management
- Adept multi-tasker
- Electronic Medical Record (EMR) software
- Good written communication
- Medical Terminology
- Team player with positive attitude
- Strong planning skills
- Maintains strict confidentiality
- Transcription
- Proficient in Word, Excel, Outlook, EMR/EHR, Citrix
- Deadline-driven
- Office Support
- Research
- Reporting skills
- Patient histories
- Customer Retention
- Strategic Decision-Making
- Strong Work Ethic
- Information Verification
- Document quality
- Team Development
- Patient-focused care
- Customer Satisfaction
- Reporting Requirements
- Editing
- Problem-solving abilities
- Task Prioritization
- Reliability
- Professional Demeanor
- Teamwork and Collaboration
- Attention to Detail
- Report Preparation
- Appointment Scheduling
- Proofreading
Timeline
Customer Service Representative
Ibex
03.2024 - 04.2024
Doctor's Assistant
The Brooks Clinic
09.2023 - 02.2024
Medical Transcriptionist
Oklahoma Heart Hospital Physicians
04.2006 - Current
Patient Account Representative
Midwest City Therapy
04.2004 - 04.2006
High School Diploma -
Traditional Home School
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