April Redic
Kansas City,KS
Summary
Dynamic contractor with a proven track record at excelling in project management and client communication. Leveraged strong attention to detail and safety compliance to enhance customer satisfaction, resulting in increased repeat business. Successfully managed multiple projects, ensuring timely delivery and adherence to budgets while fostering positive relationships with clients and vendors.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Safety Food Handler
Work History
Contractor
Instawork Gigs
06.2024 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Contractor
Veryable
11.2023 - Current
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Established long-term relationships with clients, resulting in increased repeat business.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Lead Cake and Pastry Decorator
Baskin Robbins Ice Cream
04.2000 - 03.2025
- Managed inventory effectively, reducing waste while ensuring sufficient supplies for daily production requirements.
- Increased bakery sales by introducing a variety of new seasonal dessert offerings and eye-catching displays.
- Consulted with event planners or catering services to provide customized dessert options tailored specifically for each occasion.
- Trained junior decorators in advanced cake and pastry techniques, resulting in improved team performance.
- Collaborated with clients to create unique and personalized cake designs, tailored to their specific needs and preferences.
- Assisted with marketing initiatives such as participating in local events or trade shows showcasing the bakery''s offerings, attracting new clientele.
- Optimized scheduling process for decorators'' workload, balancing deadlines while minimizing overtime costs.
- Achieved consistent positive feedback from customers through attention to detail and high-quality craftsmanship in all decorating projects.
- Continuously researched industry trends and competitor strategies, utilizing the gained knowledge to maintain a competitive edge in cake and pastry decoration.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Owner
Kaleidoscoops Kansas City
11.2019 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
School Bus Driver
DS Bus Lines
08.2015 - 05.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulation.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Taught students first-aid and emergency protocols in case of emergency.
- Assisted in training new drivers and maintaining driver certifications.
Certified Nurse Aide
Homeinsteadseniorcareonline
01.2005 - 10.2011
- Monitored vital signs and reported changes to nurses for timely intervention.
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Participated in continuing education opportunities to stay current on best practices in certified nurse aide field.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Developed strong rapport with patients and families, fostering trust and open communication.
Education
Associate Of Arts - Business Administration And Management
Kansas City Kansas Community College
Kansas City, KS05.2018
Associate Of General Studies - Nursing Education
Kansas City Kansas Community College
Kansas City, KS05.2009
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Safety compliance
- Schedule management
- Quality control
- Subcontractor oversight
- Budget management
- Staff management
- Contract management
- Decision-making
- Multitasking and organization
- Safety
- Task delegation
- Cost estimation
- Vendor negotiation
- Content writing
- Client communication
- Invoicing and billing
- Effective Communication
Certification
Class B Commercial Drivers license
Languages
American Sign language
Native or Bilingual
Timeline
Contractor
Instawork Gigs
06.2024 - Current
Contractor
Veryable
11.2023 - Current
Owner
Kaleidoscoops Kansas City
11.2019 - 10.2023
School Bus Driver
DS Bus Lines
08.2015 - 05.2021
Certified Nurse Aide
Homeinsteadseniorcareonline
01.2005 - 10.2011
Lead Cake and Pastry Decorator
Baskin Robbins Ice Cream
04.2000 - 03.2025
Associate Of Arts - Business Administration And Management
Kansas City Kansas Community College
Associate Of General Studies - Nursing Education
Kansas City Kansas Community College
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