April Redmond
Olympia,WA
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 24 years of expertise providing mental support as well as assistance to those wanting to change lives positively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Olympic Health And Recovery Services
11.2023 - Current
- Promote a strengths-based approach for clients through active listening and empathy.
- Collaborate with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Maintained accurate documentation of client interactions, supporting case management efforts.
Community Health Worker
Sea Mar Community Healthcare
02.2018 - 11.2023
- Assist/Support vulnerable individuals navigate complex healthcare systems and community resources.
- Obtain demographic, insurance and financial information from community members to offer thorough and personalized assistance.
- Manage enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Explain required eligibility applications to patients and help complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Accompany/Meet clients at scheduled health appointments or referral sites.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Maintain excellent attendance record, consistently arriving to work on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborate with team members to achieve target results.
Certified Peer Counselor
Sea Mar Behavioral Health
12.2016 - 02.2018
- Developed strong connections with patients, their families and peers through effective listening and interpersonal skills.
- Coordinated the development and oversight of patient support groups.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
- Intervened in crisis situations to protect residents and others.
- Set goals with clients related to employment and financial planning and worked with them to track progress.
- Conducted competency-based, interactive interviews to identify client needs.
- Provided exceptional services including counseling, case management, education and job training to diverse client base.
- Provided emotional support while with residents to develop long term plans and goals.
- Referred families to shelters, legal resources and educational programs.
- Referred residents and families to appropriate community resources to improve well-being and quality of life.
- Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
Peer Case Manager 1
Greater Lakes Mental Healthcare
12.2009 - 09.2016
- Provided strengths-based, culturally competent and individualized intakes and assessments
- Provided comprehensive case management services, including creating treatment plans and modified when needed.
- Connected clients with community service and resource agencies throughout the Pierce County area.
- Assisted clients with obtaining food assistance, medical benefits, housing and employment.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with highly skilled mental health, medical and substance abuse professionals and other community agencies throughout Pierce County.
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences, workshops and training's.
On-Call Substitute Teachers Assistant
Fife School District
01.2001 - 09.2009
- Assisted classroom teacher with small groups or individual students in basic concepts such as reading, writing and arithmetic.
- Led activities to develop students physical, emotional and social growth.
- Assisted classroom teacher with preparing instruction materials, including making copies, setting up classroom and work areas directed by teacher.
- Assisted classroom teacher with head count and attendance sheets.
- Assisted classroom teacher in supervising snack time and indoor and outdoor activities.
- Maintained student safety in classroom and outside environments.
- Kept learning environments focused, inclusive and supportive at all times.
- Worked with individual students to provide personalized educational, behavioral and emotional support.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Modified general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
Office Assistant/Receptionist
Smart Talent Staffing Agency
04.2006 - 10.2007
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Opened and properly distributed incoming mail.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized all new hire, security and temporary paperwork.
- Compiled company information and related material and distributed it to candidates.
- Created detailed expense reports and requests for capital expenditures.
- Utilized office management software to record and track customer information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Managed daily data entry and kept clerical information accurate and up-to-date
- Created and maintained detailed records of all office activities
Education
High School Diploma -
Tigard High School
Tigard, OR1978
Skills
- Behavior improvements
- Public outreach
- Educational assistance
- Community-based resources
- Interdisciplinary team collaboration
- Documentation
- Chronic illness understanding
- Skill building/Team building
- Customer/Client relations
- Active listening
- Positive reinforcement
- Outstanding social skills
- Multitasking Abilities
- Experience working with individual's with special-needs
- Self-Motivated
Certification
- Counselor Agency Affiliated Registration: Credential Number CG 60139295. Expiration date: 02/23/2019
- First Aid/CPR Certification: Expires: 2023
- Certificate of completion for the Homeless Management Information System; (HMIS).
- Certificate of completion for Case Managers training curriculum for assisting adults with Social Security Disability and Supplemental Security Income applications.
Timeline
Peer Support Specialist
Olympic Health And Recovery Services
11.2023 - Current
Community Health Worker
Sea Mar Community Healthcare
02.2018 - 11.2023
Certified Peer Counselor
Sea Mar Behavioral Health
12.2016 - 02.2018
Peer Case Manager 1
Greater Lakes Mental Healthcare
12.2009 - 09.2016
Office Assistant/Receptionist
Smart Talent Staffing Agency
04.2006 - 10.2007
On-Call Substitute Teachers Assistant
Fife School District
01.2001 - 09.2009
High School Diploma -
Tigard High School
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