April Reece
Greenville,MS
Summary
Eager and enthusiastic beginning teacher candidate with experience working with young people. Impressive work ethic and commitment to creating a challenging yet nurturing learning environment. Excellent background in current events, history, geography and other social sciences. Passion for inspiring adolescents to achieve and go beyond their current capabilities. Strong knowledge of Common Core standards, assessment design and curriculum elements for the secondary social studies classroom.
Overview
3
3
years of professional experience
Work History
Senior Coordinator
Walmart
07.2023 - Current
- Currently spearheading resolution efforts at Walmart
- Applying analytical skills to enhance customer experience
- Boosted resolution speed by 30% through strategic changes
- Promoting a supportive work environment
- Implementing data-driven strategies to boost operational efficiency at Walmart.
- Enhanced team productivity by fostering a culture of quick and effective problem resolution.
Engagement Specialist
Carenet Healthcare
06.2023 - 07.2023
- Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Advisor
Anthology
03.2023 - 05.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reached out to customers to offer assistance with account and service issues
Patient Care Coordinator
Carenet Healthcare
03.2023 - 04.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Email Support Representative
NexRep
02.2023 - 04.2023
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Healthcare Customer Service Representative
Sagility
09.2022 - 01.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Retail Customer Service Associate
Alorica
05.2022 - 09.2022
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
Healthcare Customer Service Representative
Conduent
11.2021 - 05.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Assistant Teacher
First Presbyterian Preschool
04.2021 - 07.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
Bachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ08.2026
High School Diploma -
Leland High School
Leland, MS05.2012
Skills
- Learning modalities
- Individualized support
- Learning assessments
- Microsoft Office
- Blackboard
- Conflict resolution
- Attention to detail
- Time management
Timeline
Senior Coordinator
Walmart
07.2023 - Current
Engagement Specialist
Carenet Healthcare
06.2023 - 07.2023
Customer Service Advisor
Anthology
03.2023 - 05.2023
Patient Care Coordinator
Carenet Healthcare
03.2023 - 04.2023
Email Support Representative
NexRep
02.2023 - 04.2023
Healthcare Customer Service Representative
Sagility
09.2022 - 01.2023
Retail Customer Service Associate
Alorica
05.2022 - 09.2022
Healthcare Customer Service Representative
Conduent
11.2021 - 05.2022
Assistant Teacher
First Presbyterian Preschool
04.2021 - 07.2021
Bachelor of Science - Early Childhood Education
University of Phoenix
High School Diploma -
Leland High School