Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Alston

Waynesboro,GA

Summary

Motivated and goal-oriented professional dedicated to achieving high levels of customer satisfaction and exceeding company goals. Specialized in Information Technology, Data Entry, Communications, and more with over 20 years of customer service experience. Adheres to a clean desk policy and excels in cultivating key customer relationships. Represents the company with a friendly and professional demeanor in call center and work from home environments. Proficient in Microsoft Applications such as MS Word, PowerPoint, Excel, OneNote, OneDrive, Outlook, Teams, SharePoint, MS Authenticator, as well as systems like Oracle, Salesforce, Workday, AWS, Citrix, VPN, and Five9. Results-oriented with a background in technical support and guiding users through software updates. Capable of meeting daily or monthly goals independently or as part of a team.

Overview

27
27
years of professional experience

Work History

MACHINE OPERATOR

KELLOGG'S/FERRARA
03.2013 - Current
    • Operates/feeds machines to prepare products for final packaging and preparation of shipment. Responsible for working, processing or packaging equipment to ensure quality and conformity of filled or packaged products to standards. Resolves quality concerns. Tasks include sorting, grading, weighing, and inspecting products, verifying and adjusting product weight or measurement to meet specifications. Adheres to all company established Good Manufacturing Practices. Conducts assigned work in a safe manner and adheres to safety methods. Conducts visual quality checks. Ensures packaging material (film, cartons, boxes) meets specifications and quality standards. Feeds product to conveyors, hoppers, scales, or other feeding devices. Inspects filled container to ensure that product is packaged according to specifications. Performs minor adjustments to repairs and clears away damaged product containers. Mounts supplies on spindles or places supplies in hopper or other feeding devices. Knows and understands capabilities of equipment as well as standards and proper set points (metal detectors, check weights, scales). Operates touch screen to program code date, product weight, etc. Removes rejected product when metal detector sounds off. Replenishes packaging supplies such as plastic wrap, boxes, cartons, labels, etc. Starts machine and observes operation to detect malfunctions of machine. Records reasons for down time and effectively communicates them. Stops machine and reports malfunction. Cross trains for various machines.
    • Followed detailed instructions to operate machines with accuracy and produce quality products.
    • Set up and adjusted equipment and properly configured machines for daily operation.
    • Complied with company and OSHA safety rules and regulations.
    • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
    • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Technical Care Specialist

VRI
11.2022 - 09.2023
  • Managed a high volume of inbound client inquiries while maintaining excellent customer service standards and response times. Averaging 60 calls a day.
  • Boosted first call resolutions by utilizing remote desktop tools to assess and troubleshoot user issues directly in real time.
  • Maintained accurate records of all client interactions, ensuring proper documentation of actions taken and resulting outcomes.
  • Spearheaded a technical care pilot program that streamlined support processes while maintaining high levels of client satisfaction.
  • VRI provides remote patient monitoring to save lives and preserve independence for people in need and
    the caregivers who support them. Responsible for daily interaction via phone, mail, email, or personally
    with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive
    working relationship with all parties. Serve as a Technical Care Representative handling inbound phone
    calls, managing reports and making outbound phone calls to resolve client issues. Answer client's
    technical inquiries and refer calls do not refer issues to appropriate departments. Research, investigate,
    and respond to all customer technical issues and complaints. Interact daily via phone, mail, email or
    personally with VRI Customers, Prospective Customers, Case Managers, Home Service Representatives,
    and VRI team members. Record details of calls, dispatches, and messages. Maintain access to, and
    security of, highly sensitive materials. Refer customer complaints to the appropriate people. Maintain
    project productivity and quality goals. Other duties as assigned.

CASHIER

BJ'S WHOLESALE CLUB
01.2008 - 02.2010
  • Processed Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products. Scanned merchandise through a point of sale system to ensure accurate inventory counts and accurate purchase totals for Members. Accepted various forms of payments via cash, check, or other charge payments. Provided excellent member service in an efficient and productive manner. Met cashier productivity expectations. Maintained the overall cleanliness of the front-line department.

ADMINISTRATIVE ASSISTANT

ADECCO AT QUINTILES
02.2008 - 04.2009
  • Performed executive support for national and international senior level management. Verified employment information and updated the new hiring files. Prioritized and organized daily tasks which included establishing and maintaining files, preparing correspondence, ordering supplies, scheduling meetings, maintaining calendars and distributing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

WAITRESS/ASSISTANT MANAGER

RED LOBSTER
09.2001 - 12.2007
  • Greeted and seated guests. Delivered food and beverages to guests after completing orders and ensured guests had a positive dining experience.
  • Worked with staff to drive sales and ensure guest satisfaction. Created a fun, safe environment for team members to develop. Ensured team was compliant with all employment policies. Managed performance of team members, including conducting performance evaluations, training, coaching, and discipline. Assisted with interviewing and selecting applicants for employment. Understood and practiced safe food handling procedures while maintaining a clean and safe environment for guest. Monitored, purchased and received inventory. Worked with suppliers to procure inventory. Processed purchase orders.

ADMINISTRATIVE ASSISTANT

CHARTONE (MCG)
02.2004 - 12.2005
  • Answered a multi-line phone and conducted business on the telephone routinely. Worked closely with medical staff to ensure complete and accurate documentation. Prepared monthly statistics regarding patients and financial data for the organization. Assigned ICD-10 codes to hospital visits via 3M coding software and released for billing. Analyzed inpatient/outpatient records to ensure completeness, accuracy and compliance. Scanned medical records and chose the most appropriate information to be photocopied. Copied the appropriate pages for the requested records and re-assembled the charts for re-filing. Coordinated the release of information process pursuant to HIPAA requirements for patients, physicians, insurance companies, lawyers, auditors, disability adjudication and workers' compensation. Documented information that was sent to the requester either manually or using company software, attended training and education courses. Performed daily functions of the medical records department to include record completion, transcription, coding, filing, storage and retrieval of medical records. Adhered to organizational policies and procedures pertaining to privacy, security, confidentiality and release of information practices in accordance with HIPAA regulations. Performed Medical Record Tracking to include filing, storage and retention of Active, Thinned and Closed Medical Records and Health Information destruction procedures.

OPERATION CLERK

FIRST UNION
02.1998 - 12.2001
  • Accurately processed customers' financial transactions. Identified fraudulent activity to prevent potential losses to the bank. Established and controlled customers files. Identified and marketed bank products and services to meet the customers' needs.
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.

Education

Insurance Health Information Technology -

Star Career Academy
07.2010

Diploma -

Hillside High School
Hillside, NJ
06.1988

Skills

  • EMR
  • Customer Service
  • SAP
  • Data Entry
  • Medical Terminology
  • Multi-tasking
  • Manufacturing Operations
  • Data Collection
  • Communication
  • Administrative Proficiency
  • HIPAA Adherence
  • Quality Assurance
  • Electronic Medical Records
  • Training & Development
  • Microsoft Office Suite
  • Reporting & Documentation
  • Billing & Coding (ICD-9 & CPT)
  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • Teamwork and collaboration
  • Resolution motivated

Timeline

Technical Care Specialist

VRI
11.2022 - 09.2023

MACHINE OPERATOR

KELLOGG'S/FERRARA
03.2013 - Current

ADMINISTRATIVE ASSISTANT

ADECCO AT QUINTILES
02.2008 - 04.2009

CASHIER

BJ'S WHOLESALE CLUB
01.2008 - 02.2010

ADMINISTRATIVE ASSISTANT

CHARTONE (MCG)
02.2004 - 12.2005

WAITRESS/ASSISTANT MANAGER

RED LOBSTER
09.2001 - 12.2007

OPERATION CLERK

FIRST UNION
02.1998 - 12.2001

Insurance Health Information Technology -

Star Career Academy

Diploma -

Hillside High School

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