April Reid
Canton,Mississippi
Summary
To obtain a challenging and rewarding opportunity with an organization that will continue to develop career goals, while establishing professional work relationship in service to others. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 14 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/ Clerical Support
Delta Technical College
08.2023 - Current
- Developing and maintaining databases, Labeling and updating paper files, Putting files, digital or paper, into their proper locations, Gathering and organizing files and documents for coworkers’ use, such as for reports, Maintaining supply inventories, Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment, Calling for maintenance and repairs of various office equipment as needed, Answering phone calls and emails regarding documentation organization, Photocopying and sending faxes, Sorting, delivering, picking up and sending mail
Customer Service Rep
Valor Global
09.2021 - 08.2023
- Perform/handle inbound and outbound customer communications via phone and email, Interact with customers via various methods of communication, Follow detailed instructions as outlined in Company documents, Update Program Database accurately, Appropriately handle challenging and unique customer situations in accordance with company's standards, Identify and escalate data or program specific issues to appropriate level of management, Meet or exceed Company's key performance standards and quality objectives, Work as an integral part of the operations team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals, Responsible for multiple programs and working cross-functionally through program
Clerical Support
Mississippi Department Human Service
01.2016 - 09.2021
- Handles the orderly processing of papers and perform routine work supporting the county offices of the Department of Human Services
- Process and maintains the records and written materials which represent the transactions or business of the office served
- Receive and route office visitors and telephone calls to the appropriate destination or staff member
- Greet applicants and visitors, independently respond to request for information and appointments concerning cases for service and community resources
- Work closely with social workers / case workers providing administrative support to applicants, coordinate appointments and provide information to clients about program benefits
- Receive and respond to applicant and employee inquires providing basic information
- Verify and record tasks that require the ability to make mathematical computations such as adding, subtracting, multiplying and dividing
- Evaluate incoming /outgoing mail and identify appropriate department / staff for proper distribution
- Operate complex high speed office equipment (such as a copier, scanners)
- Gather routine information from clients and records it on the computer to begin the process of determining initial or on-going eligibility
- Provide routine information to persons within or outside of the agency over the telephone or through personal contact
- Maintains a filing system for classifying, retrieving, and disposing of materials and other documents
- Types tabular, numerical, or single item entries onto cards, forms, form letters, or similar pre-structured documents
Customer Service Representative
Metro PCS
02.2015 - 12.2017
- Assisted clients from various industries including financial services, media services, retail and travel with billing inquiries, account or product inquiries, and product / service orders
- Provided routine customer service duties by answering telephone calls and responding to client needs in a timely manner
- Handle client issues with assistance from call center supervisor / lead
- Greeted customers in a timely and positive manner to create a positive sales experience for the customer
- Identified the customer’s needs and provided information related to Metro PCS products and services
- Responsible for sales quota, meeting store and corporate goals and deadlines
- Maintained records of existing and potential customers
- Performed sales tracking, customer account updates and other related reporting.
Education
General Diploma -
Velma Jackson High School
Camden, MississippiAssociate of Applied Science - Business Management Technology
Holmes Community College
Ridgeland, MS05.2017
Skills
- Excellent social and communications skills, ability to think critically, capacity to work in stressful situations, customer service, computer skills and outstanding passion and art for technology: Microsoft Word, Excel, Power Point, outgoing personality, charismatic, retail sales, clerical experience, and the desire to be of service to others
- Computer Skills
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
References
Available Upon Request
Timeline
Administrative Assistant/ Clerical Support
Delta Technical College
08.2023 - Current
Customer Service Rep
Valor Global
09.2021 - 08.2023
Clerical Support
Mississippi Department Human Service
01.2016 - 09.2021
Customer Service Representative
Metro PCS
02.2015 - 12.2017
General Diploma -
Velma Jackson High School
Associate of Applied Science - Business Management Technology
Holmes Community College
Similar Profiles
Annie WadeAnnie Wade
Cosmetology Instructor at Delta Technical CollegeCosmetology Instructor at Delta Technical College
Jashjuana FoxJashjuana Fox
Hair Stylist /Student at Delta Technical CollegeHair Stylist /Student at Delta Technical College
Destiny BanksDestiny Banks
Dental Assistant Extern at Delta Technical CollegeDental Assistant Extern at Delta Technical College