April Retzlaff
Jackson,WI
Summary
Dynamic professional with a proven track record at Waste Management, excelling in technical and customer support roles. Expert in network and application support, coupled with exceptional customer service skills. Achieved significant enhancements in customer satisfaction and operational efficiency. Skilled in Microsoft Outlook and adept at fostering long-term client relationships.
Overview
17
17
years of professional experience
Work History
Industrial Technical Service Representative
Waste Mangement
06.2015 - Current
- Support the Industrial Account Executives with various different issues and needs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Process special waste profiles submitted into our portal.
- Assist customers with any system issues or questions.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
- Handled contracts execution and pricing questions.
- Assist in onboarding new hires.
Dispatcher/Router
Waste Management
06.2012 - 06.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Inside Commercial Sales Represenative
Waste Managment
04.2011 - 06.2012
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Handled set up of new accounts for both Commercial and Roll off Services.
- Handled various different phone calls from customers and assisted with service changes, service issues, billing concerns and new account services.
Shift Supervisor
Starbucks
09.2007 - 05.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Science - Surgical Technology
Moraine Park Technical College
Fond Du Lac, WI05-2009
Skills
- Network support
- Remote support
- Application support
- Technical support
- Operating systems
- Support ticket triage
- Customer service
- Verbal and written communication
- Decision-making
- Data entry
- Product knowledge
- Microsoft outlook
Timeline
Industrial Technical Service Representative
Waste Mangement
06.2015 - Current
Dispatcher/Router
Waste Management
06.2012 - 06.2015
Inside Commercial Sales Represenative
Waste Managment
04.2011 - 06.2012
Shift Supervisor
Starbucks
09.2007 - 05.2011
Associate of Science - Surgical Technology
Moraine Park Technical College
Similar Profiles
Austin ClineAustin Cline
Heavy Equipment Operator at Waste MangementHeavy Equipment Operator at Waste Mangement
Daniel JironDaniel Jiron
Roll Off CDL Driver at Waste MangementRoll Off CDL Driver at Waste Mangement
Timothy KesterTimothy Kester
Boom Truck Driver at Waste MangementBoom Truck Driver at Waste Mangement