April Reyes
Elmont,NY
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Taco Bell
Elmont, NY
05.2024 - Current
- Kept up-to-date records of employee performance reviews.
- Established cash control systems for register transactions.
- Recruited, trained and supervised staff members.
- Conducted regular meetings with staff members to discuss operational issues.
- Analyzed financial statements and prepared budgets for the restaurant.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Provided direction, guidance and motivation to team members.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Assisted in resolving any disputes between customers or employees.
- Implemented cost-saving measures while maintaining high quality service levels.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Resolved customer complaints in a professional manner.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Assistant Manager
Taco Bell
Elmont, New York
04.2022 - 05.2024
Shift Manager
Taco Bell
Elmont, New York
10.2017 - 04.2022
Cashier
McDonald's
Elmont, NY
11.2021 - 02.2022
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate
Saks OFF 5TH
Old Westbury, New York
09.2019 - 06.2020
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
Service and Food Champion
Panera Bread
Queens, New York
10.2018 - 01.2019
- Regularly monitored dining room temperature to ensure optimal comfort for guests.
- Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
- Took orders accurately from customers over the phone or in person for delivery or carry-out orders.
- Assisted with unloading deliveries from suppliers into storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Food Service Worker
Taco Bell
Elmont, New York
09.2016 - 10.2017
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Providence, RI12-2025
Associate of Science - Fashion Merchandising
Nassau Community College
Garden City, NY05-2021
Skills
- Health Code Compliance
- Business Management
- Customer Engagement
- Talent Development
- Budget Planning
- Cost Control
- Inventory Management
- Labor Management
- Facility Maintenance
- Critical Thinking
- Leadership
- Teamwork
- Time Management
- Interpersonal Skills
- Financial Management
- MS Word, Excel, Powerpoint
- Google Suites
- Languages: Tagalog Spanish
- Food Safety and Management (Servsafe)
Timeline
Restaurant General Manager
Taco Bell
05.2024 - Current
Assistant Manager
Taco Bell
04.2022 - 05.2024
Cashier
McDonald's
11.2021 - 02.2022
Sales Associate
Saks OFF 5TH
09.2019 - 06.2020
Service and Food Champion
Panera Bread
10.2018 - 01.2019
Shift Manager
Taco Bell
10.2017 - 04.2022
Food Service Worker
Taco Bell
09.2016 - 10.2017
Bachelor of Science - Business Administration
Johnson & Wales University
Associate of Science - Fashion Merchandising
Nassau Community College