April Reyes
Self Employed
Grand Prairie,Texas
10
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Dispatcher
1 Year 9 Months- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Directed dispatching, routing, and tracking of 1 fleet vehicle.
Assistant Manager
3 Years 2 Months- Help provide short-term loans to customers in exchange for their merchandise such as, jewelry, electronics, tools, lawn equipment and firearms.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Assistant managers help price and put out unpaid merchandise to the sales floor and help employees with customer care as well as deescalating and customer to employee concerns.
- Putting paper work in order and filing with location of merchandise on each pawn ticket.
- Responsible for maintaining store appearance and employees daily and weekly chores.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
6 Months- A key priority includes assisting the Store Manager in the daily operation of the store.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Under the direction of the Store Manager responsible for maintaining inventories, store appearance and completing daily paperwork.
- Answer questions and resolve customer questions and concerns.
- Assist Store Manager in ordering merchandise and record keeping of payroll, scheduling and cash register deposits and receipts.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
Education
High School Diploma
Skills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Time management
Customer relations
Schedule coordination
Closing tickets
Multitasking and organization
Timeline
Dispatcher
Self Employed
02.2025 - CurrentRead More
Assistant Manager
303 Pawn
09.2016 - 11.2019Read More
Assistant Manager
Family Dollar
08.2015 - 02.2016Read More
New Beginnings Christian Academy
High School Diploma
Read More