April Rhodes
Charlotte,NC
Summary
Proactive Human Resources Supervisor accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly. Highly competent at creating recruiting initiatives to identify talented professionals. Develops and monitors overall HR strategies, systems, tactics and procedures across organization.
Overview
13
13
years of professional experience
Work History
Associate Support Department Supervisor
Home Depot
Cornelius, NC
04.2021 - Current
- Scheduled meetings between managers and employees as needed to address any issues.
- Prepared job postings for open positions within the organization.
- Improving workforce diversity.
- Provided guidance on benefit enrollment processes including health insurance options.
- Performed background checks on applicants prior to hiring decisions being made.
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Coordinating hourly job fairs and maintaining local hiring partnerships.
- Providing partnership and counsel on all terminations and demotions.
- Partnering with store leadership to engage and coach associates on the floor to facilitate a customer service culture.
- Ensuring the effective use of company recognition and communication processes.
- Conducting store HR Town Hall meetings, and following up to ensure effective execution on issues.
- Supporting leaders in the Voice of Associate survey administration, feedback, and action planning.
- Partnering with the HR Service Center on staffing, associate relations, and other transactional processes.
- Taking a leadership role in the execution of organizational change initiatives impacting the store.
- Serving as a first responder for labor, workplace violence, and other similar events, and partnering with DHRM to determine next steps and ensure final resolution.
- Partnering with leaders on strategic plans to drive business results, customer service, and alignment with Company Values.
- Actively participating in store walks, store meetings, and other operations activities with the Store Manager.
- Helped with employee transfers and referrals.
- Reported on workplace health and safety compliance to superiors.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Scheduled meetings with employees to address concerns and grievances.
Department Supervisor
Home Depot
Charlotte, NC
05.2015 - 04.2021
- Collaborated with other departments to coordinate activities and resolve issues.
- Analyzed data to identify areas of improvement within the department.
- Established goals for each team member and monitored progress towards those objectives.
- Managed inventory levels of supplies required for daily operations.
- Conducted performance reviews for staff members.
- Developed and implemented departmental policies and procedures.
- Trained employees on new processes or procedures as needed.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Organized special events or meetings related to the department's activities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Used Point of Sale register system to complete transactions.
Assistant Manager
Fire House
Charlotte, NC
02.2012 - 04.2015
- Communicated well, and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage, and labor costs daily.
- Counseled and disciplined staff to address issues promptly, and provide constructive feedback.
- Managed accounts payable, accounts receivable, and payroll.
- Collaborated with the chef to analyze and approve food and beverage selections.
- Initiated negotiations regarding vendor contracts, and kept updated records of contracts.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Built revenue by delivering innovative catering services, leading the region in catering sales.
- Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
- Managed all human resource documentation, including new hire letters, employee contracts, and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Supervised exit interviews and offboarding processes for resigned and terminated employees.
- Sourced, qualified, and conducted screening interviews with job candidates.
- Supervised onboarding process for newly hired employees, including the distribution of all paperwork.
Education
Associate of Arts - Culinary Arts
Central Piedmont Community College
Charlotte, NC06.2004
Skills
- Employee engagement
- Staff compensation
- Compliance
- Human resources operations
- Training and development
- Staffing and recruiting professionals
- Benefits programs
- Customer service
- Time management
- Friendly, positive attitude
- Processes and procedures
- Active listening
- Conflict resolution
- Microsoft Office
- Event coordination
- Scheduling and calendar management
- Presentation design
- Training and mentoring
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Customer service associate to Department Supervisor, in less than 12-months
- - Successfully fulfilled all supervisory roles in operations, merchandising, and specialty.
- Recognized as a Diamond Associate for outstanding performance and team contributions in Four years.
- Led team to achieve Credit Goals, earning recognition from upper management and financial reward.
- Surpassed sales targets by generating $1 million in revenue for Home Depot Rental in 2020.
- I have received recognition from the district for going above and beyond in caring for our community.
Affiliations
I consider myself a well-rounded individual who successfully navigates the challenges of being a single parent while actively contributing to my community. My role as a parent is incredibly important to me, and I strive to create a nurturing environment for my child, ensuring they feel supported and loved. Balancing parenting responsibilities with my community involvement can be demanding, but I find it deeply rewarding.
One of the ways I give back is by partnering with an organization called She's Empowered. In this role, I assist in decorating and marketing for their events, which focus on empowering women and fostering community connections. My involvement includes brainstorming creative themes for events, coordinating decorations that reflect those ideas, and promoting these gatherings through various marketing channels. I enjoy collaborating with a team of passionate individuals who share a commitment to uplifting others.
Through these efforts, I not only contribute to the success of the events but also set an example for my child about the importance of community engagement and social responsibility. My experiences have enriched my life and have reinforced the values of compassion, service, and resilience that I aim to instill in my children.
References
References available upon request.
Timeline
Associate Support Department Supervisor
Home Depot
04.2021 - Current
Department Supervisor
Home Depot
05.2015 - 04.2021
Assistant Manager
Fire House
02.2012 - 04.2015
Associate of Arts - Culinary Arts
Central Piedmont Community College
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