April Riley
Clarkston,GA
Summary
Customer Service Representative with 14 years experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Lash Technician
LEVEL TEN BEAUTY BAR
12.2019 - Current
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Improved appointment booking efficiency with effective time management and organization skills.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
- Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
Server
Superica
05.2019 - 04.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host Trainer
Hillstone Restaurant Group Houston’s
07.2017 - 04.2019
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
Host
Cheesecake Factory Inc
02.2015 - 07.2018
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05.2026
Skills
- Product Knowledge
- Information Security
- Call Management
- Account updating
- Follow-up skills
- Appointment Scheduling
- Policy Adherence
- Data entry proficiency
- Stress Tolerance
- Patient confidentiality
Timeline
Lash Technician
LEVEL TEN BEAUTY BAR
12.2019 - Current
Server
Superica
05.2019 - 04.2020
Host Trainer
Hillstone Restaurant Group Houston’s
07.2017 - 04.2019
Host
Cheesecake Factory Inc
02.2015 - 07.2018
Bachelor of Science - Nursing
Georgia State University
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