April Rios
3544 Ranch Rd 620 S Austin,TX
Summary
Experienced medial assistant with a solid foundation in providing clinical support throughout healthcare settings. Proven ability to aide in patient care, manage medical records and support office operations. Demonstrated various skills in patient communication and multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Referral Coordinator
Wellmed Medical Management
01.2002 - 01.2007
- Properly roomed patients and triaged before provider examined the patient.
- Checked vital signs and recorded in patient's chart.
- Give injections approved by provider and documented in patient's chart.
- Prepped patients for certain exams/procedures.
- Filled out referral forms and scheduled appointments for patients.
- Called in new prescriptions and prescription refills for patients.
- Called patients in regards to reports such as labs, sonograms, MRI results, etc.
- Preformed outbound calls to various insurance companies.
- Retrieved approval codes from patient's insurance for specialists, medications, and/or medical equipment.
- Submitted correct medical documentation to insurance companies for clinical review authorization approvals.
- Obtained explanation of benefits from various insurance companies before primary appointments with provider.
- Filed and retrieved charts accordingly.
- Maintained and organized patient's charts.
Medical Assistant/Referral Coordinator
Kellum Medical Group
02.2007 - 02.2008
- Collecting payments at the end of patient's visits.
- Closed out billing balances.
- Properly roomed patients and triaged before provider examined the patient.
- Checked vital signs and recorded in patient's chart.
- Give injections approved by provider and documented in patient's chart.
- Prepped patients for certain exams/procedures.
- Filled out referral forms and scheduled appointments for patients.
- Called in new prescriptions and prescription refills for patients.
- Called patients in regards to reports such as labs, sonograms, MRI results, etc.
- Preformed outbound calls to various insurance companies.
- Retrieved approval codes from patient's insurance for specialists, medications, and/or medical equipment.
- Submitted correct medical documentation to insurance companies for clinical review authorization approvals.
- Obtained explanation of benefits from various insurance companies before primary appointments with provider.
- Filed and retrieved charts accordingly.
- Maintained and organized patient's charts.
Medical Assistant
Mccelland Medical Group
04.2008 - 04.2010
- Properly roomed patients and triaged before provider examined the patient.
- Checked vital signs and recorded in patient's chart.
- Give injections approved by provider and documented in patient's chart.
- Prepped patients for certain exams/procedures.
- Filled out referral forms and scheduled appointments for patients.
- Called in new prescriptions and prescription refills for patients.
- Called patients in regards to reports such as labs, sonograms, MRI results, etc.
- Preformed outbound calls to various insurance companies.
- Retrieved approval codes from patient's insurance for specialists, medications, and/or medical equipment.
- Submitted correct medical documentation to insurance companies for clinical review authorization approvals.
- Obtained explanation of benefits from various insurance companies before primary appointments with provider.
- Filed and retrieved charts accordingly.
- Maintained and organized patient's charts.
Customer Service Representative
Humana Insurance Company
01.2011 - 01.2014
- Provided contributing information to employees to help utilize information into daily life.
- Collected vital health information in order to attach to patient profile for medical approval or denial.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
AT&T
01.2015 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Highland High School
San Antonio, TX05-1998
Registered Medical Assistant -
College of Medical And Dental Assistants
San Antonio, TX03-2001
Skills
- Active Listening/Communication
- Customer Service
- Computer Proficiency
- Money handling abilities
- Scheduling
- Product Knowledge
- Documentation/Data entry
- Microsoft Office, Powerpoint and Excel
- Medical terminology knowledge
- Patient-focused care
- Attention to detail
Timeline
Customer Service Representative
AT&T
01.2015 - 06.2016
Customer Service Representative
Humana Insurance Company
01.2011 - 01.2014
Medical Assistant
Mccelland Medical Group
04.2008 - 04.2010
Medical Assistant/Referral Coordinator
Kellum Medical Group
02.2007 - 02.2008
Medical Assistant/Referral Coordinator
Wellmed Medical Management
01.2002 - 01.2007
High School Diploma -
Highland High School
Registered Medical Assistant -
College of Medical And Dental Assistants
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