Summary
Overview
Work History
Education
Skills
Certification
Generic

April Ripley

Hollywood,FL

Summary

Accomplished Transformation Manager with over a decade of experience orchestrating complex strategic initiatives, driving process improvement, and executing projects within the financial services sector. Master of Lean Six Sigma methodologies, adept at agile project management and operational planning. Effective collaborator, recognized for aligning cross-functional teams and delivering transformative solutions. Proficient in communicating with senior executives to translate strategies into impactful results.

Overview

18
18
years of professional experience
5
5
Certification

Work History

Enterprise Process Improvement Manager

Enterprise Process Improvement Manager
Miami, FL
10.2022 - Current
  • Operational Efficiency & Cost Savings: Spearheaded process improvement strategies, driving a 22% surge in operational efficiency and a 26% increase in process improvement efficiencies, saving $2.2 million in 2023.
  • Innovation Integration: Integrated innovative strategies to expand business operations, enhance customer experiences, and identify growth opportunities.
  • Standardized Reporting & Decision Enablement: Pioneered standardized reporting metrics and performance monitoring, empowering data-driven decision-making for transformative growth.
  • Executive Collaboration: Partnered with senior executives to align process improvement efforts with organizational goals, leading cross-functional teams to implement new processes and methodologies.
  • Learning Culture Cultivation: Cultivated a culture of continuous learning by providing comprehensive training, mentoring change leaders, and fostering adaptability.
  • Acknowledged Excellence: Recognized by senior leadership for consistently exceeding goals, catalyzing cultural shifts, and driving measurable company-wide growth.
  • Established project plans, timelines, milestones, budgeting requirements, and resources needed, for the successful implementation of new processes.

EPMO Senior Project Manager

City National Bank of FL
Miami, FL
09.2021 - 09.2022

Project Management & ePMO Leadership

  • End-to-End Project Orchestration: Orchestrated project management processes ensuring alignment with budgets and deadlines while interfacing effectively with executives and the Board.
  • ePMO Project Priority Matrix: Developed and maintained a strategic ePMO project priority matrix, optimizing resource allocation and decision-making.
  • Cost-Efficiency & Service Enhancement: Implemented clear project classification systems, achieving 28% average cost savings and improved service standards.

IT Project Leadership & Collaboration

  • Successful IT Project Delivery: Consistently delivered IT projects ahead of schedule and under budget.
  • Team Performance Elevation: Enhanced team performance and streamlined processes across diverse teams, optimizing outcomes.
  • Development Team Guidance: Facilitated effective development team operations and guided ePMO meetings for optimized project outcomes.

Portfolio & Operational Management

  • IT Portfolio Leadership: Led IT Program Management portfolio, driving positive outcomes and fostering stakeholder collaboration.
  • Collaborative Requirements Validation: Collaborated effectively with business and technical teams to validate requirements, enhancing IT portfolio success.
  • Budget Control & Project Guidance: Pioneered cost-effective solutions, surpassing budget expectations by 28%, managing projects from conception to maintenance.

Resource Planning & Organizational Impact

  • Strategic Resource Allocation: Developed BAU analysis for efficient resource allocation and elevated organizational maturity levels.
  • Process Enhancement Initiatives: Enhanced EPMO methodologies in line with industry standards and managed a comprehensive feedback program, improving employee onboarding and satisfaction.
  • End-to-End Project Orchestration: Orchestrated project management processes ensuring alignment with budgets and deadlines while interfacing effectively with executives and the Board.
  • ePMO Project Priority Matrix: Developed and maintained a strategic ePMO project priority matrix, optimizing resource allocation and decision-making.
  • Cost-Efficiency & Service Enhancement: Implemented clear project classification systems, achieving 28% average cost savings and improved service standards.

IT Project Leadership & Collaboration

  • Successful IT Project Delivery: Consistently delivered IT projects ahead of schedule and under budget.
  • Team Performance Elevation: Enhanced team performance and streamlined processes across diverse teams, optimizing outcomes.
  • Development Team Guidance: Facilitated effective development team operations and guided ePMO meetings for optimized project outcomes.

Portfolio & Operational Management

  • IT Portfolio Leadership: Led IT Program Management portfolio, driving positive outcomes and fostering stakeholder collaboration.
  • Collaborative Requirements Validation: Collaborated effectively with business and technical teams to validate requirements, enhancing IT portfolio success.
  • Budget Control & Project Guidance: Pioneered cost-effective solutions, surpassing budget expectations by 28%, managing projects from conception to maintenance.

Resource Planning & Organizational Impact

  • Strategic Resource Allocation: Developed BAU analysis for efficient resource allocation and elevated organizational maturity levels.
  • Process Enhancement Initiatives: Enhanced EPMO methodologies in line with industry standards and managed a comprehensive feedback program, improving employee onboarding and satisfaction.

IT/PM/Process Improvement Consultant

Elevate Consulting
Coral Gables, FL
10.2017 - 09.2021
  • Nationwide Cloud-Based System Deployment: Orchestrated installations across multiple locations, ensuring seamless go-live dates with a 100% success rate.
  • Data Center Migration & Efficiency Enhancement: Led migration, audit, and remediation efforts, significantly boosting operational efficiency.
  • e-Commerce Backlog Reduction & CRM Enhancement: Engineered a 35% backlog reduction and a 20% increase in CRM ratings through process re-engineering and software collaboration.
  • Stakeholder Partnerships & Process Alignment: Forged partnerships aligning objectives with process improvements, driving sustainable performance.
  • IT Project Portfolio Development: Aligned diverse projects for clients, ensuring successful execution of migrations, upgrades, and integrations.
  • Cross-functional Collaboration & Executive Liaison: Facilitated collaboration between leadership and IT, translating strategies into actionable plans.
  • Methodology Application & Vendor Management: Applied ITIL-V3 methodologies, and managed vendor relationships, ensuring compliance and efficiency.
  • Operational Process Enhancement & Waste Reduction: Improved operational processes, conducting rigorous analysis for a 45% time reduction.
  • Complex Issue Resolution & Executive Communication: Proactively resolved multi-stream issues, delivered impactful presentations to executives.
  • Strategic IT Initiatives & Industry Expertise: Led diverse strategic initiatives across manufacturing, distribution, and construction sectors.
  • Cross-functional Relationship Management & Executive Collaboration: Collaborated with various teams, providing recommendations to senior executives.

Project Lead Consultant

Squared Away Consulting
Pompano Beach, FL
09.2011 - 11.2017
  • Lean Six Sigma Implementation: Applied Lean Six Sigma strategies across multiple companies, driving enhanced efficiency and productivity through optimized structures.
  • Strategic Policy Direction: Directed planning, budgeting, and quality assurance policies, ensuring optimized process implementation.
  • Transformational Leadership: Orchestrated structural reorganizations and elevated process efficiency using Lean Six Sigma methodologies across diverse industries at Squared Away Ventures.
  • Profit Maximization & Cost Reduction: Strategically developed and executed strategies to increase profits and reduce expenses. Precise monitoring of inventories and business practices led to improved financial outcomes.
  • Quality Assurance & Operational Oversight: Directed the establishment and maintenance of policies ensuring optimal performance and quality across operations, fostering a culture of excellence.
  • Home & Construction Project Management: Managed home and construction projects, ensuring seamless execution and exceptional outcomes for clients' personal projects.
  • Organizational Optimization: Strategically optimized workflows and processes to streamline operations, maximizing overall efficiency.
  • Client Portfolio Management: Managed a diverse client portfolio including Princeton Title, TJX Company, Urology Center of South FL, Sprout Lending, and others. Developed tailored solutions that facilitated their business growth.
  • Operational Ecosystem Enhancement: Contributed significantly to dismantling silos and fostering a unified operational ecosystem. Stayed updated with industry trends and applied strategic insights to drive transformation.

USMC Communication Platoon Sergeant

United States Marine Corps
Jacksonville, NC
11.2005 - 11.2009
  • Team Supervision & Performance Enhancement: Led and supervised a 104-member team, providing constructive feedback and mentoring to improve work performance within a high-pressure environment.
  • Training Program Development & Execution: Developed and executed comprehensive training programs contributing to project evaluation and process improvement.
  • Mission-Critical Analysis & Accountability: Strategically analyzed mission-critical factors ensuring successful outcomes while maintaining 100% accountability for equipment valued at over $3.8 million.
  • Data Translation & Executive Presentations: Delivered over 100 executive presentations and reports, translating complex data into actionable insights for informed decision-making.
  • Mentorship & Continuous Improvement: Mentored team members, fostering a culture of excellence and continuous improvement.
  • Collaborative Training & Tactical Expertise: Collaborated with multiple training supervisors to maintain Marine readiness and developed combat preparation training programs.
  • Technical Guidance & Equipment Accountability: Provided expert tactical and technical guidance, maintaining 100% accountability for assigned equipment worth over $3.8 million.

Education

MBA - Process Improvement, Magna Cum Laude

Nova Southeastern University
Davie, FL

Bachelor of Arts - Music, Magna Cum Laude

University of Miami
Miami, FL

Bachelor of Science - Engineering, Magna Cum Laude

University of Miami
Miami, FL

Skills

  • Audit and Compliance Management
  • Agile and Waterfall Methodologies
  • Strategic Business Process Optimization
  • Change Management Implementation
  • Executive Communication & Collaboration
  • Continuous Improvement Advocacy
  • Expert Data Analysis & Metrics Reporting
  • Enterprise Process Improvement Strategies
  • Leadership Development & Mentoring
  • Lean Six Sigma Methodologies
  • Operational Planning & Management
  • Process Automation (RPA) Proficiency
  • Problem-solving & Decision-making
  • Risk Mitigation Strategies
  • Stakeholder Engagement & Collaboration
  • Transformational Leadership Skills
  • Visionary Strategic Planning
  • Yellow and Green Belt Candidate Development
  • Business Intelligence (BI) Proficiency
  • User Acceptance Testing (UAT) Skills

Certification

Certified Lean Six Sigma Black Belt, American Society of Quality

Agile Certified Practitioner, Project Management Institute

Information Assurance Awareness, Marine Corps Distance Learning Network

Networking Protocols and Services in Microsoft Windows XP, College of Continuing Education Training Command

Operational Risk Management, Marine Corps Distance Learning Network

Tropospheric Radio Operations Specialist, USMC

April Ripley