Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Ritchie

Dundalk,MD

Summary

Dynamic and results-driven manager with extensive experience at GGC, excelling in customer service and team leadership. Proven track record of increasing sales through effective upselling techniques and fostering a loyal clientele. Skilled in operations management and staff training, enhancing team performance while maintaining a safe and organized environment.


Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

23
23
years of professional experience

Work History

Experienced Manager / Bartender / Waitress

GGC
01.2002 - Current
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Mentored staff, fostering professional growth and enhancing team capabilities.
  • Coordinated training programs to ensure staff adherence to best practices and safety standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

General

Overlea High School
Baltimore, Maryland
06-1999

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Goal setting
  • Operations management
  • Shift scheduling
  • Sales techniques

Timeline

Experienced Manager / Bartender / Waitress

GGC
01.2002 - Current

General

Overlea High School

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April Ritchie