April Roberts
Sandy Springs,GA
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Realtor
First United Realty & Management
01.2021 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advise and inform prospective clients on current market activities and conditions.
- Write contracts to outline sales and purchases of properties.
- Comparerecently sold area properties to determine competitive market prices.
Assistant Manager/Server
TBB 122
02.2023 - 05.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers
Server
7 Acre Barn Grill
06.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Assistant Manager
Taco Bell Restaurant
03.2021 - 09.2021
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - Business
Hickey College
St Louis, MO06.1987
Skills
- Exceptional Communicator
- Training New Hires
- Employee Development
- Production Preparation
- Customer Needs Assessments
- Guest Experience Optimization
- Billing and Payment Processing
- Brand Loyalty
Very energetic. Positive. Promote Happiness and Well Being in any Position.
I work well in emergency situations. I keep a positive and professional attitude in any situation. My goal is to make the Customer happy.
Timeline
Assistant Manager/Server
TBB 122
02.2023 - 05.2023
Server
7 Acre Barn Grill
06.2022 - 02.2023
Assistant Manager
Taco Bell Restaurant
03.2021 - 09.2021
Realtor
First United Realty & Management
01.2021 - Current
Associate of Arts - Business
Hickey College
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