Hi, I’m
April Roberts
Pell City,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
years of professional experience
Work History
His Way Appliance Service
Administrative Assistant
10.2022 - 06.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Kirkwood By The River
Companion Caregiver
03.2020 - 09.2022
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Clear Choice Auto Glass
Owner
06.2016 - 02.2020
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Kohl's Department Stores, Inc
Cashier
01.2014 - 05.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Jefferson State Community CollegeBirmingham, AL
Customer Service & Telecommunication Certification from Customer Service
07.2005
Skills
- Business Administration
- Staff Motivation
- Accounting Support
- OSHA Compliance
- Employee Training
- Customer Relations
- Back Office Operations
- Customer Service
- New Business Development
- Data Entry Documentation
- Database Organization
- Critical Thinking
Timeline
Administrative Assistant
His Way Appliance Service
10.2022 - 06.2023
Companion Caregiver
Kirkwood By The River
03.2020 - 09.2022
Owner
Clear Choice Auto Glass
06.2016 - 02.2020
Cashier
Kohl's Department Stores, Inc
01.2014 - 05.2016
Jefferson State Community College
Customer Service & Telecommunication Certification from Customer Service