APRIL ROBERTS
Plano,TX
Summary
Results-oriented Office Support professional with experience in administrative roles. Skilled in communication, organization, and providing customer solutions. Known for dependability, following guidelines, and delivering results in high-demand environments. Professional and friendly demeanor. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Denton Assembly Hall
01.2022 - Current
- Coordinate volunteers for maintenance tasks and assign responsibilities based on skill set
- Prepare purchase requests and manage inventory
- Update task cards and ensure completion of activities on schedule
Front Desk Receptionist
Park Cities Mortgage
01.2018 - 01.2021
- Directed incoming calls to loan officers and managed client inquiries
- Sent out daily interest rate reports to colleagues
Treasury Services Call Agent
Federal Reserve Bank
01.2017 - 01.2018
- Assisted Social Security customers with direct deposit and pay card setup
Customer Representative/Appeals and Support
Dallas Central Appraisal District
01.2006 - 01.2017
- Assisted property owners with tax concerns and guided clients through appeal procedures
- Provided information on tax exemptions and appeal processes
Customer Service Representative
Lamb County Appraisal District
01.2001 - 01.2006
- Data entry and vehicle appraisal assistance
- Managed customer service inquiries
Education
High School Diploma -
Muleshoe High School
Skills
- Customer Service
- Volunteer Coordination
- Administrative Support
- Task Management
- Data Entry & Document Management
- Tax Exemption & Appeals
- Microsoft 365
- Teams
- Word
- Excel
- Outlook
- Time management
Timeline
Administrative Assistant
Denton Assembly Hall
01.2022 - Current
Front Desk Receptionist
Park Cities Mortgage
01.2018 - 01.2021
Treasury Services Call Agent
Federal Reserve Bank
01.2017 - 01.2018
Customer Representative/Appeals and Support
Dallas Central Appraisal District
01.2006 - 01.2017
Customer Service Representative
Lamb County Appraisal District
01.2001 - 01.2006
High School Diploma -
Muleshoe High School
Similar Profiles
Nathan OhlhausenNathan Ohlhausen
Maintenance Volunteer at Yuba City Assembly Hall of Jehovah’s WitnessesMaintenance Volunteer at Yuba City Assembly Hall of Jehovah’s Witnesses
Nathan OhlhausenNathan Ohlhausen
Maintenance Volunteer at Yuba City Assembly Hall of Jehovah’s WitnessesMaintenance Volunteer at Yuba City Assembly Hall of Jehovah’s Witnesses
Francisco LunaFrancisco Luna
Volunteer work at the Assembly Hall of Jehovah’s Witnesses at Assembly Hall of Jehovah’s WitnessesVolunteer work at the Assembly Hall of Jehovah’s Witnesses at Assembly Hall of Jehovah’s Witnesses