Summary
Work History
Education
Skills
Timeline
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April Roberts

Summary

Dynamic leader with extensive experience in clinical office environment. Proficient in skincare product knowledge and employee training, driving sales growth and enhancing customer satisfaction. Proven ability to develop and foster strong relationships, ensuring exceptional service and team performance in fast-paced environments. Ready to help a team achieve company goals.

Work History

Director of Education/Recruiting

Lemon + Honey Day Spa
  • Oversee all new and existing staff training and development.
  • Organize all training course and protocols for staff.
  • Product education.
  • Develop education course for online and outside students for continuing education.
  • Hiring of new staff.
  • Problem solving and handling of any escalated customer service calls.
  • Treat Clients.
  • Accounts receivable.

Lead Esthetician

Total Dermatology Dr. Nissan Pilest
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Performed Microneedling Treatments within scope.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
  • Creating treatment plans in conjunction with Dr. diagnosis.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Successful in treatment and product sales.
  • Performed service and treatments with multiple product lines, Skinceuticles, Cespera, Sente, Alastin, Topix, Vi Peel.

Director of Operations/Esthetician Educator

QYKSONIC LLC
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • E-Commerce Customer Service, Sales Marketing.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked in tandem with the Vice President of Business Development to establish and maintain relationships with approved retailers.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Organized print publications.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.

Educator Trainer

Educator at Paul Mitchell The School
  • Incorporated diverse materials into lesson plans to accommodate various learning styles and cultural backgrounds of students.
  • Sales & product training and education.
  • Established clear expectations for behavior and academic performance, fostering a respectful and focused classroom environment.
  • Safety and sanitation.
  • Prepared students for California State Board testing.
  • Provided individualized support for students struggling academically by offering additional tutoring sessions after school hours.
  • Incorporated diverse materials into lesson plans to accommodate various learning styles and cultural backgrounds of students.
  • Evaluated student progress regularly through assessments, providing constructive feedback for improvement.
  • Increased student participation by implementing interactive group projects and cooperative learning techniques.

Treatment Coordinator and Esthetician

ViVella Med Spa
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Product lines ZO, Skinbetter Science, LeReve Peel.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Treatment Coordinator

Beauty Bungalow Body Sculpting
  • Ultrasound treatments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Ensured compliance with all state licensing requirements as well as salon policies and procedures at all times during operations.
  • Created customized treatment plans tailored to each client's specific concerns while monitoring progress over time.
  • Improved client satisfaction by providing customized facial treatments and personalized skincare recommendations.
  • Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
  • .Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.

Patient Care Coordinator

Dr. Arian Mowlavi


  • Facilitated communication among patients, medical staff, and resolving issues promptly and professionally.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Liaised between patients, families, and healthcare providers to address concerns and optimize communication throughout treatment processes.
  • Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.

Education

CA. State Licensed Esthetician -

Paul Mitchell The School

Skills

  • Knowledge of diverse skincare products
  • Clinical office management experience
  • Proficient in healthcare terminology
  • Customer service proficiency
  • Targeted sales approaches
  • Patient retention strategies
  • Client relationship management
  • Proficient in managing scheduling tools
  • Onboarding and training
  • Product training
  • Patient treatment coordination
  • Sales strategies training
  • Strategic problem resolution
  • Resilience in dynamic environments

Timeline

Director of Education/Recruiting

Lemon + Honey Day Spa

Lead Esthetician

Total Dermatology Dr. Nissan Pilest

Director of Operations/Esthetician Educator

QYKSONIC LLC

Educator Trainer

Educator at Paul Mitchell The School

Treatment Coordinator and Esthetician

ViVella Med Spa

Treatment Coordinator

Beauty Bungalow Body Sculpting

Patient Care Coordinator

Dr. Arian Mowlavi

CA. State Licensed Esthetician -

Paul Mitchell The School

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April Roberts