April Roberts
Summary
Dynamic individual with hands-on experience in the insurance industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Agency Director
Combined, A Chubb Company
10.2023 - 08.2025
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Conducted regular reviews of internal policies, updating them as necessary to maintain compliance with regulations or address emerging trends.
- Resolved conflicts among staff members diplomatically, fostering a harmonious working environment conducive to productivity.
- Coordinated training programs for staff members, enhancing their skills and capabilities in line with industry standards.
- Developed promotional plans and customer acquisition strategies and realized 178% YOY growth in new business.
Talent Acquisition Partner
Combined, A Chubb Company
01.2022 - 09.2023
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions..
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Trained hiring managers on best practices in interviewing and selection techniques, increasing overall effectiveness of recruitment efforts.
Territory Sales Manager
Colonial Life & Accidental Insurance
02.2017 - 12.2021
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Sourced and screened candidates for all management roles.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Regional Sales Coordinator
Aflac
07.2015 - 12.2016
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales by 26% year over year.
Market Trainer
Aflac
01.2015 - 05.2015
- Organized new product launch roll out and strategic release while managing the cross-functional implementation of the plan.
- Built oven several training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
State Training Coordinator
Aflac
03.2014 - 12.2014
- Coordinated ongoing technical training and personal development classes for all members of the field force.
- Proposed and published metrics and KPIs to be incorporated into the monthly financial and scorecards.
Agent
Aflac
01.2013 - 02.2014
- Calculated quotes and educated potential clients on insurance options.
Regional Sales Coordinator
Aflac
03.2002 - 12.2012
- Led the creation of recruiting plans for all open positions.
- Developed and facilitated job recruitment fairs.
- Posted positions through approved recruitment channels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Managed a portfolio of over 1,300 accounts totaling $4.23 million in sales per year.
Education
Chartered Leadership Fellow - Business
American College
Pennsylvania, PA01.2012
Bachelor of Arts - Liberal Arts
California State University, Stanislaus
Turlock, CA01.1994
Skills
- Business Development
- Recruitment and hiring
- Teamwork and collaboration
- Training and Development
- Organization and Time Management
- Group and individual instruction
- Client account management
- Customer relations
- Operational planning
- Team management
Timeline
Agency Director
Combined, A Chubb Company
10.2023 - 08.2025
Talent Acquisition Partner
Combined, A Chubb Company
01.2022 - 09.2023
Territory Sales Manager
Colonial Life & Accidental Insurance
02.2017 - 12.2021
Regional Sales Coordinator
Aflac
07.2015 - 12.2016
Market Trainer
Aflac
01.2015 - 05.2015
State Training Coordinator
Aflac
03.2014 - 12.2014
Agent
Aflac
01.2013 - 02.2014
Regional Sales Coordinator
Aflac
03.2002 - 12.2012
Bachelor of Arts - Liberal Arts
California State University, Stanislaus
Chartered Leadership Fellow - Business
American College
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