April Robertson
Oak Grove,Kentucky
Summary
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Solutions Representative
Tractor Supply Company
11.2021 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Service Representative
CBE
04.2021 - 10.2021
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Driver
Silver Swan Assisted Transport
11.2018 - 03.2021
- Show up to work in a timely manner
- Take work orders from supervisor for client trip
- Drive clients to their destinations on time
- Assist clients while showing compassion and understanding of their needs
- Adhere to company policies and protocol
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
CSR
Convergys, Positions
01.2018 - 11.2018
- Handling customer calls by answering questions and finding solutions
- Addressing concerns or complaints and providing important information
- Adhere to company policies and protocol
- Floor support and training
- Similar
CSR
Agero
Clarksville, TN
07.2015 - 03.2017
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Austin Peay State University
Clarksville, TN09.1997
Skills
- SKILLS & ABILITIES
- Extensive customer service skills and telecommunication operator
- Experience
- Website Navigation
- Effective Multitasking
- Computer Literacy
- Complaint Investigations
- Strong Telephone Etiquette
- Order and Refund Processing
- Understanding Customer Needs
Certification
CPR Certified
Timeline
Customer Solutions Representative
Tractor Supply Company
11.2021 - Current
Customer Service Representative
CBE
04.2021 - 10.2021
Driver
Silver Swan Assisted Transport
11.2018 - 03.2021
CSR
Convergys, Positions
01.2018 - 11.2018
CSR
Agero
07.2015 - 03.2017
GED -
Austin Peay State University