Summary
Overview
Work History
Education
Skills
Timeline
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April Rodil

Summary

Proven expertise in itinerary planning and exceptional customer service, honed at RSI Vacations/Travel Services Inc. Skillfully increased client satisfaction through personalized travel solutions, leveraging travel industry knowledge and active listening. Excelled in high-volume environments, ensuring meticulous management of client records and reservations. Demonstrated proficiency in both international and domestic travel arrangements, achieving positive client outcomes.

Overview

20
20
years of professional experience

Work History

Travel Agent

RSI Vacations/Travel Services Inc
04.2014 - Current
  • Arranged travel accommodations for groups, couples, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Updated and maintained customer databases to increase customer retention.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Legal Secretary Assistant

Narmont Law Office
09.2004 - 06.2013
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or client correspondences accurately.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Certificate For Legal Secretary

Robert Morris College
Springfield, IL
05.1999

High School Diploma -

Litchfield High School
Litchfield, IL
05.1998

Skills

  • Itinerary Planning
  • Travel industry expertise
  • High volume environments
  • Geography Knowledge
  • Reservations Management
  • Customer Service
  • Active Listening
  • Payment Processing
  • Travel Bookings Processes
  • Client Records
  • International and Domestic Travel
  • Cost Calculation

Timeline

Travel Agent

RSI Vacations/Travel Services Inc
04.2014 - Current

Legal Secretary Assistant

Narmont Law Office
09.2004 - 06.2013

Certificate For Legal Secretary

Robert Morris College

High School Diploma -

Litchfield High School

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April Rodil