APRIL RODRIGUEZ
Fort Worth,TX
Summary
Energetic environmentalist with 20 years of experience in high-level executive support roles. I am a dedicated, focused, and an organized professional who excels at prioritizing, multitasking, and following through to achieve project goals. Seeking a role of increased responsibility and authority. Strong interpersonal communication, organizational, time management and problem-solving skills. Adept at implementing procedures to support environmental efficiencies and productivity levels. Excellent data entry skills and proficient with all Microsoft software and database systems. A self-starter with meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Supervisory Administrative Specialist
Optum Community Care
11.2022 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Handled patient scheduling, check-in, check-out and processing.
- Transcribed meeting minutes for management's records.
- Addressed questions and managed communications with patients and insurance agents.
- Reduced intake processes time by developing application tracking and filing systems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Arranged corporate and office conferences for company employees and guests.
Supervisor of Operations
Health Net Federal Services
09.2021 - 09.2022
- Insure quality service to callers regarding insurance questions
- Create and maintain spreadsheets
- Design electronic files and maintain electronic files
- Corresponded with corporate on administrative topics
- Maintained an up-to-date department organizational chart
- Performed all patient data input to include heal insurance in the company’s database
- Knowledge of ICD-10
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Lead Environmental Specialist
City Wide Logistics
06.2018 - 05.2021
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Liaised with Southwest logistics to develop and maintain environmental-related programs, procedures and compliance tasks.
- Designed electronic file systems and maintained electronic and paper files.
- Identified training for environmental compliance and implemented training to operations and other team members.
- Developed and executed initiatives to improve environmental knowledge and awareness.
- Conducted routine trips to several locations to assure quality assurance and capability of facility
- Released reporting and recordkeeping to meet environmental regulations.
- Daily checks on disposal of plastics, paper, glass and other waste
- Tracked key compliance metrics and implemented systems to improve performance.
- Reviewed, interpreted and communicated current and proposed legislation to determine applicability for regional areas.
- Implemented environmental stewardship to improve organizational culture.
- Prepared detailed scientific reports or presentations based on findings.
- Performed environmental site assessments and provided remediation recommendations.
- Investigated accidents and analyzed root causes to develop corrective action plans.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Formulated and implemented long-range plans for environmental programs.
- Managed development, design and execution of energy conservation projects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Experience Manager
FIVE BELOW
02.2016 - 06.2018
- Was responsible for performing all opening and closing store procedures to include cash handling and bank deposits
- Corresponded with corporate on administrative topics and provided sales data
- Performed all payroll duties and ensured store budget was in line with proposed plan
- Assisted in staff scheduling and supervised all associates
- Was accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
Environmental Specialist
Pensacola Naval Air Station
06.2006 - 06.2010
- Monitored fuel spills
- conducted routine checks on facilities and base housing for any hazardous material
- Developed and executed initiatives to improve environmental knowledge and awareness.
- Identified training for environmental compliance and implemented training to operations and other team members.
- Tracked key compliance metrics and implemented systems to improve performance.
- Released reporting and recordkeeping to meet environmental regulations.
- Liaised with Naval base to develop and maintain environmental-related programs, procedures and compliance tasks.
- Implemented environmental stewardship to improve organizational culture.
- Shared best practices and developed synergies for businesses to achieve results.
- Prepared detailed scientific reports or presentations based on findings.
- Performed environmental site assessments and provided remediation recommendations.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Environmental Office Manager / Travel Coordinator
MCAS
07.2000 - 03.2006
- Managed the daily office operations and maintenance of equipment
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Drafted meeting agendas supplied advanced materials and executed follow-ups for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Planned travel arrangements for all executives and staff
- Designed electronic file systems and maintained electronic and paper files
- Handled all media and public relations inquiries
- Planned meetings and prepared conference rooms
- Wrote reports and correspondence from dictation and handwritten notes
- Maintained an up-to-date department organizational chart
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Created PowerPoint presentations used for business development
- Posted open positions on company and social media websites
- Created weekly and monthly reports and presentations
- Managed the day-to-day calendar for the company's senior director
- Properly routed agreements, contracts, and invoices through the signature process
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Complied with company standards while preparing internal, informal and official documentation.
- Maintained thorough and accurate records of transactions.
- Identified and eliminated safety hazards and issues during travel.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
Office Manager
Robert Moody Appraisal Company
01.1998 - 01.2000
- Received and screened a high volume of internal and external communications, including email and mail
- Served as central point of contact for all outside vendors needing to gain access to the building
- Prepared and processed accounts payable documentation
- Facilitated budget decisions through recordkeeping
- Administered payroll computer system and data entry.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Asst. Manager / Coding Specialist
Health South Outpatient Surgery
12.1996 - 01.1998
- Performed general office duties such as answering telephone inquiries, filing, mail, spreadsheets, and journal entries on a daily basis
- Maintained the front desk and reception area in a neat and organized fashion
- Performed all patient data input to include heal insurance in the company’s database.
Education
Bachelor of Science - Anthropology and Environmental Sustainability
Southern New Hampshire University
2022
Medical codes diploma - transcribing, Administration
ARIZONA COMPUTER INSTITUTION
1996
Associates of Art - undefined
Arizona Western Junior College
1993
High School Diploma - undefined
CIBOLA HIGH SCHOOL
1991
Skills
- Personnel Recruitment
- Staff Scheduling Procedures
- Schedule Management
- Document Quality
- Operational Efficiency
- Training Initiatives
- Regulatory Protocols
- Attention to Detail
Timeline
Supervisory Administrative Specialist
Optum Community Care
11.2022 - Current
Supervisor of Operations
Health Net Federal Services
09.2021 - 09.2022
Lead Environmental Specialist
City Wide Logistics
06.2018 - 05.2021
Customer Experience Manager
FIVE BELOW
02.2016 - 06.2018
Environmental Specialist
Pensacola Naval Air Station
06.2006 - 06.2010
Environmental Office Manager / Travel Coordinator
MCAS
07.2000 - 03.2006
Office Manager
Robert Moody Appraisal Company
01.1998 - 01.2000
Asst. Manager / Coding Specialist
Health South Outpatient Surgery
12.1996 - 01.1998
Bachelor of Science - Anthropology and Environmental Sustainability
Southern New Hampshire University
Medical codes diploma - transcribing, Administration
ARIZONA COMPUTER INSTITUTION
Associates of Art - undefined
Arizona Western Junior College
High School Diploma - undefined
CIBOLA HIGH SCHOOL
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