April Rodriguez
El Paso,TX
Summary
Top-notch Club President with solid experience managing operations, finances and personnel. Executes effective marketing and sales strategies to increase revenue and membership. Excellent communication and interpersonal skills and committed to motivating teams to achieve common goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Band Booster President (Volunteer Work)
El Dorado High School
05.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Crew Member Manager
Texas Census
01.2010 - 04.2010
- Calculated time cards to process employee payroll for Number-member team using Software.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Insurance Agent
Fred Loya Insurance
09.2007 - 10.2008
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Negotiated contracts and terms of sale with potential customers.
Supervisor
Dial America
08.2000 - 01.2002
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retail Sales Clerk
Robinson’s May
06.1998 - 04.2000
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Medical Lab Technician
El Paso Community College
El Paso, TXSkills
- Social Media Promotion
- Budget Oversight
- Volunteer Oversight
- Committee Leadership
- Election Management
- Policy Review
- Travel Coordination
- Resource Allocation
Languages
Spanish
Native or Bilingual
Timeline
Band Booster President (Volunteer Work)
El Dorado High School
05.2022 - Current
Crew Member Manager
Texas Census
01.2010 - 04.2010
Insurance Agent
Fred Loya Insurance
09.2007 - 10.2008
Supervisor
Dial America
08.2000 - 01.2002
Retail Sales Clerk
Robinson’s May
06.1998 - 04.2000
Medical Lab Technician
El Paso Community College