April Rodriguez
Phoenix,AZ
Summary
Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Back Office
ABC Children's Eye Specialists
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Specialized in translating complex technical documents, ensuring accuracy.
- Translated documents from english to spanish.
Phone's Supervisor
ABC Children's Eye Specialists
07.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Phone Receptionist
ABC Children's Eye Specialist
03.2023 - Current
- Streamlined office communication by efficiently routing calls to appropriate departments.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Education
Medical Assistant
UEI College
Phoenix, AZ05.2024
High School Diploma -
Arizona Collegiate High School
Phoenix, AZ12.2023
Skills
- Administrative background
- Support Services
- Multi-line phone proficiency
- Transaction Processing
- Spreadsheet Creation
- Report Writing
- Workflow Coordination
- Internet Research
- Flexible Schedule
- Problem-Solving
- Issue Resolution
- Team motivation
Languages
Spanish
Full Professional
Timeline
Back Office
ABC Children's Eye Specialists
01.2024 - Current
Phone's Supervisor
ABC Children's Eye Specialists
07.2023 - Current
Phone Receptionist
ABC Children's Eye Specialist
03.2023 - Current
Medical Assistant
UEI College
High School Diploma -
Arizona Collegiate High School
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