April Rogers
Huntington Beach,United States
Summary
Professional with strong background in customer relations. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, positivity, and keen ability to handle multiple tasks in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Aggressive Rags
Huntington Beach, California, United States
02.2017 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Full in-house production; Design, construct, graphic design, market, advertise, network, e-commerce, inventory, promos, trends, customer service, product packaging, shipments, and quality control.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Delivery Driver
Halladay Healing Group
Santa Ana, CA
03.2021 - 02.2024
- Provided excellent communication on delivery status updates to both customers and management.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
Store Manager
Affliction
Seal Beach, CA
03.2015 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Enhanced store presentation and customer experience through effective visual merchandising strategies.
- Collaborated with various team members to meet guests' and celebrity requests.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Ability to move from different departments in order to promptly complete tasks
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated promotional events in budget and their schedules and timelines.
Assistant Manager
Hot Topic
Ventura, CA
02.2012 - 03.2015
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Team Trainer
Chuck E. Cheese’s
Ventura, CA
09.2006 - 02.2013
- Greeted customers with a smile and provided friendly service.
- Ensured a memorable event for clients by creating personalized and themed birthday party settings.
- Ensured a safe gaming environment by adhering to safety protocols while performing machine repair and maintenance.
- Trained new hires in customer service, food safety, and performance requirements.
Education
BA - Fashion Design
The Art Institute of California- Hollywood
09.2013
Skills
- Excellent customer service skills
- Multitasking and organization
- Friendly and professional
- Outstanding communication skills
- Attention to detail
- Team building and leadership
- Safe driving record
- Manual and automatic driving
Timeline
Delivery Driver
Halladay Healing Group
03.2021 - 02.2024
Small Business Owner
Aggressive Rags
02.2017 - Current
Store Manager
Affliction
03.2015 - 07.2023
Assistant Manager
Hot Topic
02.2012 - 03.2015
Team Trainer
Chuck E. Cheese’s
09.2006 - 02.2013
BA - Fashion Design
The Art Institute of California- Hollywood