April Rollo

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

• Cash Application Specialist: Preparing and researching lockbox, live check, and EFT batches for application, Applying direct journal payments to appropriate G/L coding, Preparing and keying A/R adjustments, transfer worksheets, unpost/reposts, inter-company transfers and check requests as needed, Notifying Client Services Departments of discrepancies found during cash application, Working with Client Services Departments to ensure correct application of payments, Processing credit cards for invoices to be paid by clients, Reconciling credit card statement for G/L Department on a monthly basis
• Client Services Specialist: Reviewing timesheets and invoices to ensure it is complete, accurate, and authorized per contract agreements with the client, Submitting invoices to the client per the client's requirements and within the client's billing deadline, Identifying and researching billing and/or payroll issues and taking steps to correct as needed, Accounts Receivable research to clear items from the aging and performing weekly collections, Communicating with Accounting regarding potential invoice write-offs accrual can be booked in the proper period, Preparing a variety of reports at the request of client and/or branch